"After much communication with the help…"

After much communication with the help desk I got on to escalations whom Jack was one. This is when all my trouble went away unit was replaced with new one when door hinges failed couple of days with courier and no hassle experience was good to great even when some failings were on my side ie lack of receipt but wonder Jack came to to rescue. Thanku keter for resolving this issue for me and in my favour 5 star service yet again reason I keep buying their products

"Great shed but I did have a problem…"

Great shed but I did have a problem with the Keter shelving unit I bought to go inside. One of the six brackets supplied wasn’t cut correctly so it wouldn’t actually fit. Unfortunately it was the last bracket I took out so by this point everything else was installed. The only solution I was offered by both Keter and Costco was to take down the shelves and brackets, package them up, wait for a return pick-up, wait for a new pack of shelves to be sent and then spend more time reinstalling. This is a 6inch metal bracket that Keter must make in the thousands and thousands but which are apparently “out of stock”. Just beware, after sales might not be the greatest if you have an issue!

"Amazing service from Jack McCallum in…"

Amazing service from Jack McCallum in the after sales team. I had an issue with a shed that I bought and this was dealt with quickly and efficiently, job very well done 👍🏻

"Parts damaged "

Parts damaged . We have half built the shed and then unpacked the second box to find the roof panels damaged. We have filled out the damaged parts form .They have advised they don't have the parts in stock and don't know when they will come in. They have offered a full exchange of product but I have to dismantle the shed and box it back up which took me 4 hrs to unpack and half build. Unable to speak to anybody on the phone who can help. Told there is no complaints department and that I would just have to email. Iv explained my emails from 3 days ago have not been returned. The person who answered the phone had no interest in helping. I have advised that if they have a full shed to send me then take the parts out of that shed and just send me the parts. They have advised they don't do that.very poor service.

"Extremely poor customer service "

We purchased a Keter large bin store from Costco towards the end of last year.
Unfortunately there were parts missing, we emailed Keter a number of times and have been totally ignored.
I phoned today and spoke with a member of the customer service team and have been been asked to email and include an answers to a catalogue of questions.
The attitude of the person left a lot to be desired. Not what I would expect from a global business like Keter.
Extremely disappointing.

"Love the size of the midi storage but…"

Love the size of the midi storage but lack of hinges means it has blown down on my head. I've looked to put hinges on but they are around £30 each, this is half the price of the box.

"Excellent customer service"

My kitchen bin was still under guarantee when the lid failed. I contacted customer services and sent pictures and copy of my receipt. I was advised they couldn’t get a new lid due to problems with production, however I was asked if I wanted a full refund for my bin or they could send a replacement bin different to the original and sent pictures of it. I opted for a replacement bin and received this within 5 days. Excellent customer service.

"Storage bench"

I bought a storage bench from Amazon and found a piece missing. They told me to contact Keter directly which I did and their almost immediate response told me a part would be dispatched in the next few days. Unfortunately when it arrived it was broken so I emailed them again their immediate response said it would be sent in the next few days. Again when it arrived, it too was broken. Emailed them once more and asked for a new piece to be sent but packed better and this time it was third time lucky. Pity I had to go through this but they came through so full marks there. One of the customer services staff I spoke to was a bit snippy but that could have been due to misunderstanding. I now have acres of bubble wrap to get rid of if anyone wants it. Bench looks good now it's complete but the bottom of the storage box isn't very robust and I will put a board over it to protect it

"I just wanted to thank Keter so much…"

I just wanted to thank Keter so much for their help recently. We bought an outdoor bike shed and have had for over a year but in recent storm the roof got blown off and damaged. Keter sent us the parts to replace it even though the unit was out of warranty and it was caused by storm damage, which is not their responsibility.

I would highly recommend buying products from Keter as it’s rare to see customers service like this.

"Terrible company and products"

Terrible company and products got the garden storage and it kept falling apart. Support were somewhat rude and helpful