"Keter Greenhouse"

I purchased a Keter product in May 2023. This product broke within a few days of normal use. I contacted customer service to request that the part was replaced. I sent in the receipt and photos. I was advised the part was on order. I have repeatedly contacted customer service since May 2023 to date. I have been polite and courteous and endeavoured to work with the company to find a solution. Today after waiting 3 days for a guaranteed telephone call back from "Jack" (the manager) nothing. I am at a loss as to how to achieve a resolution from this diabolical company.
Do NOT buy a Keter product as the warranty is useless and the product is not fit for purpose or use without this part.


13.02.2024 Update:
Following further communication with Keter. Jack reviewed my case and on the 12.02.2024 I received a full refund of the purchase price of the product. I am satisfied and thank Jack for the final outcome.

"Issue with shed roof"

Issue with shed roof with 15 year warranty installed 2016. Contacted customer care explained due to age I don't have the receipt and what is the process. Told that they may be able to sort, but I need to contact them every month after 15th when parts may arrive. No confirmation if they will handle or not under warranty. Requested call back from CS team manager, no response. Sent email to Escalations Team over a week ago, again no response. Very very poor customer service. I will fix the roof myself and will not be ordering any further Keter garden equipment. Avoid

Quick update 25th May - Customer service manager contacted me back in Jan and advised they would order parts. No further comms and no replacement parts...

"Bad storm"

After a very bad storm, the top of my shed blew off and smashed. I contacted Keter UK for help and they took the parts identification and sent me a new lid out within 3 day.
Such a brilliant company and outstanding customer service.

"Positive experience"

My personal experience with the Keter CS team has been excellent. They provided outstanding customer service and the replacement parts for my shed were shipped and delivered within 2-3 days. Happy customer.

"Worst company to ever exist"

I bought an outdoor cupboard to put in my balcony and store my bits and bobs less than 2 months ago. The recent wind broke off my door. Keter are telling me they discontinued this cupboard, have no parts, and cannot do to help because it was damage caused by the weather????? FUNNILY enough, a lot of reviews on here show that customers are getting top notch customer service even though the issue was because of weather damage. Does keter pick and choose who they want to assist? If you have discontinued this cupboard and have no parts that is NOT MY PROBLEM. Sales aftercare is non existent, what do you want me to do with this cupboard now? I haven’t even used it for 2 months, £140 gone down the drain. This is an OUTDOOR cupboard I expect it to stand strong against a bloody wind. Do not buy from this company save your money and go somewhere else

"Replacement spare parts"

Parts of shed damaged in a storm so contacted Keter UK for replacements. A very helpful, efficient and excellent service provided. Parts identified and delivered quickly. Much appreciated thank you.

"Terrible customer service"

Terrible customer service, the storm broke my brackets on the roof and the roof blew off, the roof is undamaged and I contacted keter to ask if they sold or have supply of new roof brackets.
We don't sell spare parts and require a receipt of purchase and then can send parts, its been a number of years and I don't have the receipt. I clearly own a keter shed as I am asking for parts, why would I ask if I did not own one? any other decent company would send the parts free of charge, but not KETER.... appalling after sales service. AVOID IF YOU CAN .it's clear with recent reviews KETER is no longer fit for purchase..weathers only gonna get worse, whilst stargazing is a lovely hobby, doing it from my KETER shed is not really what I signed up for...because customer service is useless, and won't assist
I have now purchased a telescope. Thanks Keter
UPDATE Thankyou keter for helping me regarding my Keter observatory, I shall e mail you at my soonest possible time, I have now been following the spacestation, you can see on a clear night. As the weather will soon be sending warmer climes I will be able to carry on my new hobby from my sunchair on my patio.Thank you so much for your help and look forward to receiving my new roof brackets. On receipt of my goods I will change your star rating (excuse the pun)
MY RELPY FROM KETER

In order to assist you further with your inquiry, we will require the following information:

· Required part codes as shown in the assembly instructions as well as quantities

· Photos of the damages and the whole unit including the base it was anchored to as well as its spirit level

Once received we will be able to assist you further. Please reply back to this email.

Thanks

So very helpful as usual, my shed roof brackets have broken as roof blew off in storm. Not like the whole shed blew away with Dorothy and Toto inside. If you dont know the part number how would I. Cant even send a pic as there are no longer any brackets to show you. Think I will keep it as an observatory for now and may spot you floating around in space somewhere.

"Not only are the products top notch and…"

Not only are the products top notch and worth every penny, but their customer service, especially Jack, is absolutely superb and second to none

"Outreagaous customer service"

Outrageous customer service, very unhelpful. Shed has gone with the wind even though company claims it's "extremely sturdy"... joke. It took me to exchange around 10 emails with lots of photos, screen shots etc. just to read in the last one that warranty doesn't cover damages caused by the wind... How come??? I've stated clearly in my first email what kind of damage it was yet still they dragged it for days to tell me their final decision, even though they knew it from the begining, waste of customers time and money.

"Rang Keter after a branch from a tree…"

Rang Keter after a branch from a tree fell through the roof of my shed and pierced the front panel. Replacement parts were sent the next day foc and delivered 3 days later. I was willing to pay but what fantastic customer service.