"Keter Manor shed..."

Keter Manor shed: I've noticed one side of the groove of the tongue and groove system is stiffer making it quite a challenge to fit the shed together. Same with fitting the roof - quite awkward and not easily put together as claimed. Rain stopped play so will continue construction tomorrow but taking several hours for a 4x3 shed.

"Customer service were extremely helpful…..."

Customer service were extremely helpful and replaced a back panel free of charge when a squirrel had eaten through part of it to get into the unit!
The part came quickly and delivered on time by DX.

"Required parts missing..."

Ordered from amazon, arrived 11th Feb and checked on 12th- there are no fittings or small parts included in the package deeming the storage container useless. Contacted customer support as per instructions on amazon but not heard anything back, completely unusable product and given 2 working days to respond so far but no contact made. Can't return as packaging has now been sat in the rain.

Editing review and score:
Was called on 14th to rectify the issue, Jack from after care was great and its good to know a solution is on its way. Been a less than perfect journey up to now but hoping the team input has the desired outcome. Polite service and very apologetic on the dissatisfaction felt. Appreciated the efforts Jack thank you, will update when items received.

"Item arrived damaged..."

Item arrived damaged (outside garden storage unit) and was unable to be offered a replacement or alternative product. Now have to return the item and purchase a different product from elsewhere

"After Sales Team..."

After Sales Team provided me with exceptional service when trying to obtain some replacement parts for my item. Jack McCallum in particular went above and beyond in his efforts to help me.

"Rubbish Customer Service - Go Elsewhere!..."

I tried to order a new storage box from Keter but, for some reason, the order didn't look like it had gone through. I telephoned Keter to see if the had any record of the purchase and was told they would put me through to the Home Delivery team to see if they'd got it. When I was connected to them it first said that someone would be with me shortly but then it said 'There are no agents currently in the queue' and then it cut me off! I called them again and they gave me the direct number for the Home Delivery team so I called them again and got exactly the same message. Now, if I'd actually bought a storage box and wanted to chase up the delivery or something similar, there's no way I can talk to them as they don't answer the phone!! I then looked Keter up on here and saw how disastrous their customer service is. I'm now buying from another company and I suggest you do the same.

"Absolutely worthless for outside use..."

I bought a Keter garbage storage container for outside use.
The item is just worthless!
When there is a slight wind, the doors just come loose and the lid on the top opens constantly so rain pours just in.
When I arrived home last Friday, the whole thing just fell to pieces.
Five words: absolutely worthless for outside use.

"Great product and customer service!..."

I recently bought a shed factor 8x8. It was hard to assemble as this should have been a 2 men job and I did it alone. Couldn't be prouder :) ! The shed looks awesome, sturdy and spacious. The after sales service is super as well. I emailed to request more shelves for the shed and got them within one week.
To all Keter team, thank you very much!!

"Terrible customer service..."

Purchased a shed and was delivered last week. Employed a handy man to put it up and when he got to put the roof on it was too large we bought a 6x8 shed and the roof they sent was for a 8x8 roof. Contacted customer services and they informed me I could take the shed apart pack it back up and take it back and collect a new shed. Sound easy but when you are disabled and have to pay a handyman to take it down and then take it 200 miles to exchange something it's ridiculous. They said they didn't have any parts in warehouse but only full shed . We asked if they could sent us a roof out of one in stock and we were told no. We had builders starting and needed shed for storage. We were told it would take 15 days for parts to arrive in warehouse so we asked to escalate the case to someone more senior and we were given an email address. We have sent 2 emails and we are still waiting for a reply.
This problem has now been resolved.

"KETER PRODUCTS NOT FIT FOR PURPOSE - CUSTOMER SERVICE ALSO VERY POOR..."

This shed was purchased late last year and having the shed up only for a month the whole shed collapsed and everything broke - the shed's roof managed to blow off alongside the sides and doors to snap, break and shred. I was under the impression these products would be more hardy and weather resistant but I was obviously proved completely wrong. I contacted Keter customer service who were so unhelpful and would not entertain replacing any parts - advising I should claim against my household insurance which I think is a disgraceful attitude as it is the poor quality of the their product that has caused this situation. So a shed that is less than 3 months old, and cost over GBP 500.00 is now a pile of plastic in my back garden.

Keter, shame on you for your poor quality and poor customer service!!!