"Excellent Customer service "

Having lost two hooks from our storage bin I contacted Avital from the customer service team and as a goodwill gesture they were able to send me the parts needed.
I am so grateful for their help.

"Excellent Customers Service"

Keters customer service was excellent especially Avital Waintrov giving me the most up to date delivery day for my spare parts. Nothing seemed to much for Avital and always came back quickly with the information required.

"Keter spare part"

An out of warranty storage system I have had the closing clip broken in the storm recently. On seeking a spare to purchase the company sent me the replacement free of charge as a goodwill gesture. Couldn't be happier.

"Replacement part for my storage unit"

Replacement part for my storage unit. It was out of stock. Customer services kept me informed by email of when part was back in stock. Now, it's back in stock they have organised a delivery.

"So I received two boxes and when I went…"

So I received two boxes and when I went to open one Box 2 panels were damaged.
I informed Ketter and I have to say I’m absolutely delighted with a Customer Service I received and the speed the panels were replaced. It took them less than two days to rectify my problem thank you very much five star.

"Terrible product and experience!"

Terrible product and experience!

I ordered a Signature High Store Storage Cabinet, which arrived with several broken parts, both for the initial delivery and the replacement. Not surprising given it was getting delivered by one person and it is clearly too heavy a product for just one person to carry, so was dumped off a van onto the floor and dragged along the pavement all the way to our front door.
Realising the quality of the product was poor and I was unlikely to receive delivery of a product that wasn't broken I asked for refund. The item was collected but we're now a month after the collection was made (more than 2 months from the initial order being placed) and I am still waiting for the refund to be processed. I've had to call customer services 3 times, each time finding out that no progress had been made and getting asked for basic information that had never previously been requested or repeated questions I had answered several times.
The customer service agents were friendly and helpful when contacted, but unfortunately the operation and their processes seem to be a complete mess and the communication outside of this is incredibly poor.

"Keter customer service are 5star"

Keter customer service are 5star, just received the best customer service. Every keter item I have bought is made really well and lasts forever. Such a good brand that you can trust. My outside storage boxes are sturdy and hard wearing and the lounger and bench have lasted me years.definitely made to last.

"Beware - Scam websites advertising Keter products cheaply"

There are scam websites that are advertising Keter products for under £50, and are cloning the websites of genuine businesses to make themselves look legitimate.

If you search on google:
keter store it out max 1200l grey

On the results there are a few fake websites selling Keter products and the payments page goes to a non-UK website and products not being delivered.

"Keter shed"

This company have been absolutely amazing. Recent storms blew our Keter shed door off and totally damaged it.. they don't usually provide replacement parts however as a good will gesture have agreed to provide us with the required replacement door. This is a rarity for a company to do such a thing. Totally professional and helpful. So grateful for their help and would 100pc recommend this company.

"I can’t fault Keter’s customer service…"

I can’t fault Keter’s customer service - when the plastic parts cracked during assembly, I contacted them and they dispatched replacements - no issue.
But beware - don’t try to assemble Keter products in very cold weather - they seem to crack very easily! Perhaps Keter should warn customers not to attempt assembly in really cold weather (?)