"Not fit for purpose"

Received Keter outdoor storage box through WILKO, item arrived damaged in several places.
Replacement item requested.
Replacement item broken too.
Is there no quality control??????

"Ordered a small storage container for a…"

Ordered a small storage container for a new battery lawn mower. I messed up by not ordering the model with hydraulic hinges. When I called customer service pointed out my mistake, which I had no option other than to accept it. I was then informed that as soon as the hinges come into stock, they would send two out to me. I asked if I could pay but was told that wasn’t necessary. That was June ‘24. Despite an email I’ve had nothing.

"Amazing customer service!!"

Amazing customer service!!

Even after 2 years from purchase I had a problem with one of my doors.

Sent out a replacement very efficiently.

Would highly recommend to buy direct from keter.

"Poor website and customer support "

Their site and customer service is appalling. Spent over an hour trying to submit an order for a new part. Uploaded pictures and all details and still it wouldn’t accept the submission. Sorry I bought this product as clearly they don’t do spare parts.

"Replaced a broken door catch free of…"

Replaced a broken door catch free of charge although my shed was out of warranty.

"Top Tier Customer Service. "

Our lid to cortina mega store lid is broken. Just the plastic of the lid is broken. All other metal parts that hold it together are good. Rest of shed (walls, base, front doors) are all good. Sent form to Keter for replacement lid parts. Case 01299861. They did not have spare parts. I was then contacted by their escalations team. Jack McCallum was extremely helpful. They were able to source a similar product with lid that was sent out next day. I was absolutely amazed by the customer service. They have gone above and beyond to back there product and I am extremely grateful. This is how a top Top Tier company connects with it customers. Keter is top Tier. Thank you Jack for your assistance.

"Very poor sustainability practices"

Very poor sustainability practices! No encouragement for customers to buy spares, we contacted keter to get a new lid as ours had broken and they told us they do not sell spares, in 2025 where plastic waste is a huge problem how on earth do you not sell spares to save the full thing going to landfill.

"World class customer service"

My original review was highly critical of Keter customer service. This was picked up immediately by their escalation team.
The issue I had was dealt with immediately and resolved exceptionally quickly. On that basis I would highly recommend Keter and their products.
Thank you.

"Outstanding customer service."

My issue was dealt with quickly and effectively. Outstanding customer service.

"Poubelle de tri extérieur Bad experience"

Poubelle de tri extérieur, produit très fragile, arrivé en partie cassée et surtout les parties se cassent lors de l'assemblage. A fuir....
Le service SAV se renvoie la balle depuis le 24/11/2024. Cet avis est écrit le 29/01/2025, plus de 2 mois et rien, pas sérieux du tout
Waste bin for external sorting, very fragile product, arrived in part broken and especially the parts break during assembly. To leak....
The service has been calling it quits since 24/11/2024. This review was written on 29/01/2025, more than 2 months and nothing serious at all