"I purchased a keter shed in July 2024..."

I purchased a keter shed in July 2024, when the shed was delivered on if the doors was damaged. I informed keter by email, which they acknowledged by email dated 31/07/24 witha case reference no. 01190429. I supplied photos of the damage and they agreed to supply a replacement door. I have reminded them several times, but as of yet January 2025, I have not received a replacement. The model of the shed is still being produced and the doors type is common to various sheds. Not happy with the time it has taken and no resolution.
Update 20/01/2025
Keter reacted quickly to my post, have now found me a replacement door and it was delivered tome today.

"Problem Solved - Really Quickly!!..."

Had a Keter storeage bin deloivered with parts mising. Tradepoint, from whom I bought it, could only tell me that reequired parts were on backorder. Within a day of contacting Debra at Keter I had a solution, a new bin on the way.
Now, that's what I call excellent customer service.

Steve Oakley Epsom

"Purchased two bin storage containers..."

Purchased two bin storage containers. Unfortunately some parts within the packaging got damaged during transit, however Keter escalations team looked to fix the issue immediately by posting out replacement parts asap ensuring I got a satisfactory customer experience. The replacement parts were extremely well bubble wrapped. Very happy with the final outcome and product.

"Woeful and stressful experience..."

Purchase of a shed.
If you like waiting an eternity for delivery, taking days off work for deliveries that don't happen, waiting for phone calls, email updates that don't happen, then this is the company for you!
Customer service is friendly and sympathetic but doesn't deliver. I have lost count of the phone calls that were promised but never happened. The delivery company that Keter use can't seem to locate your product when an expected delivery hasn't happened.
Shed arrived damaged, so after several weeks a replacement arrived but they wouldn't take away the damaged one. After a few months (and just before I disposed of it) they came to remove the damaged shed. Just one man came to remove a 60kg shed with no trolley etc to assist him. Health & Safety at work clearly ignored by the Keter delivery company.
I cannot recommend this company for so many reasons.

"Terrible company and customer service - DO NOT BUY ANYTHING FROM THEM EVEN WITH WARRANTY GUARANTEE..."

Terrible company and customer service. I am deeply disappointed with the abysmal customer service provided by Keter. I have been waiting for a refund for over five months, and despite sending constant follow-up emails to their customer service team, there has been no resolution.

The lack of accountability and communication is shocking. Each time I reach out, I get no response at all. It’s incredibly frustrating to have to chase repeatedly for something that should have been resolved months ago.

I would strongly advise others to think twice before purchasing from Keter, as their after-sales service is unreliable and unresponsive. I still hope they can rectify this and process my refund promptly, but at this point, my trust in the company is completely eroded.

"Great comms and fast resolution to a…..."

Great comms and fast resolution to a problem

"One of the best after-care experiences…..."

One of the best after-care experiences I've had. My mum's shed box needed some new parts after several years and they kindly provided them.

"Quick and very helpful..."

Quick and very helpful.
Went above and beyond to resolve my problem even though product was well out of warranty.
Many thanks Dana for you excellent support.

"Fast delivery but they sent me the…..."

Fast delivery but they sent me the wrong size frustrating as we paid for a larger size but got smaller size and only noticed when it was put together of course!

Refused to collect it unless it was all taken apart after hours of putting it together and paying someone £250 to put together!! Really unhappy but good shed just wanted my money back for the incorrect sizing was all which seems fair under circumstances.

"Extremely simple and helpful customer service ..."

Got in touch with customer services to enquire about a replacement accessory that I could not find anywhere to buy. Within 36 hours, my product warranty was registered and the parts were sent out to me free of charge. Very happy with how easy it was to deal with Keter, thank you