" Replacement parts"

Keter responded to my email request in a very timely manner and were able to organise a storage box replacement lid to be sent out. Very happy with the initial contact and the positive outcome.

"Immediate action by the Escalations…"

Immediate action by the Escalations Team in respect of replacement hinges for a 12 years old garden storage product that had long since gone out of production/been superseded. Went to the trouble of ensuring the hinge mechanism of current models would actually fit the old model, and delivered it free of charge ! Over the course of the twelve years, Keter had also supplied a replacement front door and a plastic padlock piece - again, free of charge and postage ! Excellent Consumer Service ! Many thanks.

"Keter- Unacceptable Quality and Customer Service. "

I ordered two keter cortina sheds in November, so as to be delivered and erected in time for Christmas. When my builder began to assemble the first one, he noticed that some of the panels were split and could not be used. Further examination revealed that other components were also defective/damaged, but nevertheless had been included within the box supplied. We then attempted to erect the second shed, only to find similar defects and damaged parts within that box. Unfortunately, we did not have a sufficient number of good/undamaged parts to even build one complete shed. I immediately contacted the supplier who apologised and agreed to make arrangements with Keter for a collection and replacement. This was arranged just over a week later to coincide with my builders availability to attend again and assemble the replacements. Despite assurances that arrangements were in place and confirmed, the replacement did not happen on the day. Another wasted payment to my builder! When I checked what had gone wrong, I was advised that Keter had failed to make the necessary arrangements with the delivery carrier, but did not communicate this. In complete frustration, and as I was already out of pocket by over £200, I arranged for a van to return the two large and heavy boxes containing the damaged goods and purchased replacements. To my horror, when attempting to build the replacement sheds we found similar pre-damaged parts were included, and that the doors had been manufactured with the hinge slots cut on the outside, rather than inside. This rendered them totally unusable and could not have been missed if the components had been inspected in any way before packaging. This reaffirmed the complete lack of any quantity control and/or customer care when manufacturing, packaging and shipping the products. I have previously purchased a number of Keter products, and was generally of the opinion that it was a reputable company. This experience has however changed that view, and has verified the consistent and negative feedback from other customers. Keter needs to address the consistent failures, poor quality and lack of professional service that it is currently demonstrating.

"Keter folding work table"

Keter folding work table. Great idea and worked well 3-4 times of use. From then on one leg would never close till finally within 2nd week of use two legs were broke. Only open and closed the table about 15 times before it was useless. Thrown it in bin. If they could use some better materials for the folding components then it may of been the best work table ever, unfortunately not the case

"Awful customer service. "

Purchased a storage box around 9 months ago. The lid had just recently snapped of its hinges due to a gust of wind when it was propped open. The lid now just sits on top of the unit which makes it very difficult to use. Contacted customer services as was still in warranty to see if they could send a new lid. They replied and said parts are not covered by 'exceptional weather' and storms. I argued that a gust of wind isn't exceptional weather. They said that they also didn't have the part in stock, but if they did they would send it at no cost. Great.. but as the part is not in stock they cannot help. I countered and said that seeing as you are prepared to help maybe offer a discount code for a new box. They ignored this and just kept saying the part is out of stock (even though they sell the boxes on their website, so they obviously DO have the parts) and they cannot help. So i now have a perfectly good box that cannot be used because of a broken lid. Very odd way of doing customer service.

"bei unserem Keter Grand Store ist die…"

bei unserem Keter Grand Store ist die Befestigung für den Deckel ausgerissen. Wurden anstandslos ausgetauscht, auch ebenso die dafür notwendigen Zubehör-Teile. Email-Verkehr war super, haben immer sofort Bescheid bekommen. Auch immer sehr freundlich. TOP Service

"Amazing Customer Service"

I have two 1200L Bin Stores which were purchased a few years ago and are out of warranty. One of the hydraulic hinges broke and I spoke with Keter customer services with a view to purchasing a replacement, however to my surprise they immediately offered to send 2 replacement hinges completely free of charge! Totally unexpected, to say I was impressed was an understatement. Thank you so much 👍

"Ordered a shed before Xmas when…"

Ordered a shed before Xmas when starting to put it together some parts are missing. Phoned keter who said full out online form obviously not the only one! Didn't hear anything so contacted where I got it from. They told me it's keter responsibility so got in contact with them again and no response. Terrible customer service!

"Excellent after sales service"

Our old, large Store-it-out bin was damaged (door hinges snapped) in the recent storms. I contacted Keter, who reponded promptly and requested specific information relating to the bin. As it is quite old, I no longer had the receipt or instructions, but the Customer Services team (special thanks to Avital and Hila) were very helpful in identifying the parts I required and arranged for them to be shipped to me. Very impressed, and grateful that I can now repair our very useful garden storage bin.

"Excellent service"

On New Years eve 2024 I contacted Keter about two broken parts on my Store it out shed.
On New Years day keter sent me a parts list diagram asking which parts I required.
After sending them the part numbers I needed I was promptly contacted to say they order had been processed and sent to the warehouse for despatch.
What a fantastic and speedy response, thank you very much Keter.