"Servicio de entregas nefasto "

Servicio de entregas nefasto no lo siguiente, pone que se sube al domicilio pues bien la empresa de reparto ha intentado entregar 2 veces una caseta que hay que subirla 2 pisos sin ascensor y que pesa 120kgs con un repartidor solamente, por supuesto la entrega y la subida han sido imposibles aún avisando y dando la información con antelación las 2 veces de que había que subirla como dice en la web que hay que hacer y con autorización de Keter a la empresa de transportes de hacerlo, la primera vez aún podría tener un pase por despiste o lo que sea, pero que a los 2 días me hagan exactamente lo mismo ya es una tomadura de pelo en toda regla mala fe y hacer perder el tiempo a la gente, si pretendéis que os lo suban a una terraza piso casa o lo que sea que no sea a pie de calle mejor buscaros otra alternativa o marca porque con Keter y la empresa de transportes que utilizan lo lleváis claro...voy a dar una última oportunidad de entrega por aquello de que a la tercera va la vencida, pero si no hay suerte ya lo dejo por imposible pido la devolución del dinero y se vuelve la caseta para keter y ya buscaré otra opción o empresa más seria que no haga perder el tiempo a los clientes y pondre sendas denuncias a la OCU y FACUA por anunciar publicidad engañosa porque de momento es lo que parece ser...
Pd. La caseta comprada a Keter iberia directamente en la web y la empresa de transporte transaher.(ES_060044115)

"I wish I'd read these reviews before buying..."

We purchased a garden storage box (a 'store it out midi' 880L) . It was fairly flimsy, but we'd seen them assembled outside Homebase so knew what to expect, and it was a good price. 6 months later, a gust of wind caused the lid to snap off.

Unfortunately, when I contacted Keter to ask about buying a replacement lid, I was told "we do not sell spare parts". It's shocking to think of the amount of bulky plastic being sent to landfill because Keter would rather sell you a complete new box than just the part you need.

UPDATE: After leaving a negative Trustpilot review, Keter customer services phoned me to offer a complimentary replacement box. This arrived quickly and is much appreciated. I hope that some day, they do open a spare parts portal. It's such an obvious thing to back up their 'sustainability pledge', and I'd be much more inclined to buy Keter products again knowing that spare parts were available.

"Excellent Spare Part Service"

My storage box suffered at the hands of Storm Darragh. Conditions were exceptional - no fault of the product.
Brilliant service to provide a replacement part within a day.
Chris M.

"I had a damaged lid to a large garden…"

I had a damaged lid to a large garden box and Keter quickly agreed to send me a replacement which is a large thing to post at no charge. Very grateful amazing customer service!!!!

"I have bought two Keter Premier sheds"

I have bought two Keter Premier sheds, one this year and the other last year. I am very happy with them both. I had a couple of problems with two small parts, my fault! ☹️ All the after care service were excellent and followed it through to a satisfactory conclusion. Especially Evan and Tamara. Thank you,
Peter.

"Don’t waste your money!"

Don’t waste your money!
Been left waiting months for a replacement door! (July)
If you buy one of these sheds and a part is damaged you have zero chance of getting parts.

"Very helpful and good communication"

Very helpful and good communication

"Bought a Grand Store for my three…"

Bought a Grand Store for my three wheelie bins a few months back for £350.
Have another Keter product and like the quality.
Unfortunately a gale blew the lid up and ripped it from its hinges - not Keter's fault. It required 2 plastic roof panels to repair it.
Customer services very helpful but the fact is that the firm simply do not have a system for ordering all spare parts. I was asked to contact them another time on the off-chance they might have some...
I am now left with no choice but to claim on my household insurance which, fortunately, I have and then pay the £100 excess before claiming for a whole new unit. Then I will assemble the new roof before throwing the rest of it away. Ridiculous.
Despite Keter making quality products I could not recommend them purely on the strength of their TOTALLY inadequate spares ordering system. Very disappointed.

"Excellent product and customer service …"

Excellent product and equally excellent customer service…..if only other companies were as good. Thanks Keter

"Supersnelle levering"

Supersnelle levering. Er was een onderdeel kapot geleverd. Dit probleem werd erg snel opgelost. Heel blij mee!