"Great customer service"

Great customer service. The sales guy went out of his way to accommodate my needs and was exceptionally informative. having a disability this level of service is very important to me and I went away feeling very comfortable with the purchase I had made.

"Exciting test ride on a JET-ET!"

I booked a test ride on a JMT13 at Jorvik's warehouse just outside York and felt a bit nervous and wobbly at first but soon settled for a JET-E2 being a less powerful model suiting my needs.
Both Emma and the owner, James were so helpful with James even changing pedals for the cycling clip option as I have drop foot caused by a recent injury. James also helped to ensure the trike would fit in my car as I wanted to use it on the many coastal rides I used to enjoy on a 2 wheeler.
Without doubt exceptional service from passionate people caring for their customers!
I'm now waiting for delivery of my JET-E2 so that I can continue with my cycling enjoyment.
I'm also very excited about James's plans to develop the warehouse into a test track and customer centre later this year. Can't wait for the invite to the opening please James.

"Diabolical Delivery Promises"

I ordered Mountain Trike toward end of April last and told delivery would be the following week. When there was no delivery I rang up, they said mid May, no delivery mid May, I contacted again they said end May, no delivery end May, I contacted again and was told mid June, no delivery mid June, I contacted again they said end June. Deeply frustrated at this point I cancelled order and was refunded immediately. What really annoyed me was the fact that on the website they were forecasting dates incorrectly all the time which I believe to be FALSE ADVERTISING. Admittedly they did not say what year so I can only presume it was to be 2024 and not 2023. In all my dealings in my 76 years of life I have never met such an incompetent business firm with a diabolical customer relationship. Never once did they contact me to say sorry we cannot deliver when estimated. They kept blaming shortage of parts and Brexit for the delay. Incidentally, I contacted a rival company (Alpine) and thankfully received delivery, on time, as promised by them. Jorvik, It is time to pull up your socks and stop treating your customers so dismally.
Richard Stafford

"Good service as always"

Have consistently received excellent support from Jorvik and today was no exception. The agent was helpful, efficient and got me the answer I needed. Thanks again

"I have had my trike for just over a…"

I have had my trike for just over a year . I recently called Jorvik as I needed a new mudguard . They couldn’t have been more helpful, they asked for a photo to make sure they would send me what I needed, the lady then packed it straight away so that DPD could deliver to me the next day!! I love my trike !

"Purchased after demo day in Henley"

I attended a demo day in Henley on 2nd June. I was interested as I don't ride 2 wheelers now and recently had back surgery which has left me very weak on one side and unable to walk far at present. It was busy and a trifle chaotic as there was quite a bit of demand to try the trike model I was interested but I had a go and found it very disconcerting... so took a break and had another go 20 minutes later - James was very patient and helpful and I was sufficiently successful that I chose to purchase.

James also showed us how to get the trike into a hatchback car which was very helpful.

Sale details confirmed on the monday, the trike arrived on wednesday - my husband assembled it for me and we found the video instructions on the website very helpful for this.

I very much look forward to using this trike after practice in local park to ensure I am confident of this new mode of transport.

"Very friendly staff who are happy to…"

Very friendly staff who are happy to discuss the products and answer questions. The website is great and easily allows you to find a model suitable for your requirements.

"Great experience 👍"

I had a great experience with good customer service. We are in a hard to reach location so I was a bit worried, but I was reassured and received my tricycle. I would recommend to anyone interested in tricycles 🚲

"Henley-On-Thames roadshow"

I attended the Henley-on-Thames roadshow. Was a fantastic day, very helpful team, great venue, brilliant to see and try the various trikes on offer with expect help along the way from the team. Refreshments welcome after a hot afternoon. I purchase a trike and am currently awaiting delivery this week. So looking forward to getting fit on it. Experience so far with this company... Excellent

"Amazing customer service"

Amazing customer service, very friendly and answered any questions which I had. I would definitely recommend this company to anyone interested in purchasing a tricycle!