"A brilliant experience"

James was incredibly helpful and very patient. He showed us everything we needed to see and answered all our questions fully.
The trial on the trike was essential as I have not ridden a trike before and James helped to give me confidence to ride it. He spent a lot of time working with me at my pace.
We were so pleased with the experience that we ordered a trike before we left, which has now arrived only a week later.

"Exceeded our expectations!"

We were super impressed with James, his professionalism and patience. Simply, nothing too was much trouble. He explained everything about the trike and we couldn't believe how many extras come as standard, it is a superb piece of engineering. They also arranged for us to collect the trike in a couple of days so that we can take it back home with us at the end of our stay in beautiful York. Simply outstanding. Thank you James and Rosie.
PS… Big shout out to Elton too, who along with his sidekick’Jack’ 😁🐦‍⬛helped us with a very smooth collection process.
Indicators being delivered today. Thank you all again.

"Great customer service to a non customer!"

Jorvik helped me to resolve a charging issue with my electric trike, even though I bought it second hand from another consumer! Turns out it was not the original Jorvik charger and buying the right one solved the problem. Also provided some screws I needed, which was very kind. Great customer service.

"The guy showed me all the trikes…"

The guy showed me all the trikes features and helped me when I tried it out. He reassured me that it can feel strange sometimes.

"Rosie was extremely helpful in…"

Rosie was extremely helpful in listening to my needs and what it was that I wanted. Extremely professional start to finish and extremely professional. The aftercare was brilliant and was always on hand to answer any questions I had whether this was down to parts or services or how the tricycle worked. Rosie was kind and very down to earth as were the rest of the team. Would highly recommend if you want a hassle and stress free experience buying your first tricycle!!

"online chat"

Helpful online chat with Rosie today.
Questions answered 😊

"Two issues:"

Two issues:
1. No warning that it would be dumped on our pavement attached to a pallet
2. No advice or help with future service requirements
For such an expensive purchase, customers expect more.

"High quality trikes with great service"

As part of holiday from Inverness we had arranged a visit to enable my wife to try out the trikes. We met with James who was outstanding in his knowledge and was very patient and helpful with my wife explaining the different characteristics of the range of trikes. He guided her on the handling characteristics until she got the hang of how to steer the trike, initially manually pedalling then using the electric assist mode
What is also a fantastic help is the company can accept a deposit then pay balance and arrange a delivery for Feb/March next year.
Pre booking your visit ensures you have the personal attention for 1 hour without any interruption from other potential customers. It is an excellent way to deal with customers.
Now we have seen the trikes in person rather than on line pictures we can see the high quality in the manufacture of these trikes. We were happy to place an order whist we were there

"Bike I am a bit dyslexic so have to learn to…"

I am a bit dyslexic so have to learn to understand to info first. The bike is lovely though. Tried it around the garden. 👍 once I get my head around instructions - I will be away.

"Hope I have not wasted my money."

I have been a cyclist for many years and hoped the three wheeled trike would be easy to handle and help balance issues.The trike is difficult to ride on road cambers and pothholes.The videos suggested are all American and the riders are not on busy British roads where I wish to ride.There is little useful advice about how to keep the trike level on turns etc.