"Why I have three batteries"

I love my trike and it is frequently admired . However it was stolen on 18th August 2023 nd I had to buy a new one. Naturally I had a battery charger and 2 batteries. The company refused to sell me a trike without a bettery and charger . This means I have three batteries and two chargers,

"Purchased my Jorvik October this year…"

Purchased my Jorvik October this year and haven’t looked back’ a marvellous piece of engineering . Easy to use just takes a little more concentration than a normal cycle , the pedal assist used for the toughest hill climbs is great for me as I have MS and sometimes struggle towards the end of my rides . Would and will still recommend these tricycles to everyone who asks me about them .

"Personal, involved, considerate."

Jorvik is a small company. I think all the staff know each other. I think all the staff really want me to be happy with my trike, and the way they handle its repair. I wish more companies were like Jorvik. ❤️

"Very impressed with the build quality"

Very impressed with the build quality. Bit weird when you first ride it, being a trike. Got it for my wife and she loves it now.

Disappointed though you have put up your prices by £600 each model, would have bought myself one if you kept prices as was.

"Electric Tricycles for Retirement in Scotland"

Both my wife and I are very interested in purchasing a couple of Jorvik Electric Tricycles for our retirement. I booked an appointment to meet with them in York, it was a great to see and try their Tricycles, the lady Rosie could not of been more helpful, she had an excellent knowledge of the bikes, was very personable it has certainly confirmed our interest in purchasing two electric tricycles from such a great company….thank you.

"A Missing Nut on a Second Hand Trike…"

I bought a second hand Jorvik Trike locally. It had been neglected and a central wheel nut was missing from the back wheel. Hardly daring to hope I emailed Jorvik Trikes and Marta responded quickly. I sent her some photos and she sourced another nut despite the trike being quite an elderly model. This is in the post to me now and she offered me tips if I need them on riding a Trike. Caring and speedy customer service. Excellent

"Jorvik trikes"

Having looked at the trike market Jorvik seemed to be the best option for me. I organised a demo sometime in advance. James spent quite sometime with me making sure the bike fitted me properly and that I was confident using it. On the strength of that I ordered their JMT 13 along with some accessories. It was delivered on time as promised. It didn’t take long to assemble and I’ve had several rides on it and I am loving it. Thank Jorvik for excellent service!

"Prompt attention to the order & good…"

Prompt attention to the order & good customer information after a slight misunderstanding as to the availability of selected colour. All effort was made to supply the chosen colour.

The delivery went smoothly & the lorry driver was both very helpful & courteous.
The trike was very well packaged & arrived in perfect condition.

The spare battery ordered did not arrive but another piece of unasked for equipment ( a spare basket) did.
The company was contacted & the matter investigated & resolved very quickly.
No further problems.

I find the trike of the good quality i expected & promised & look forward to many happy hours of freedom & mobility.

"Service worst ever"

Service worst ever. Absolute disgrace. I told them I am a disabled pensioner, deaf and I have a brain tumour and very poor balance. I bought the trike second hand as I needed to be able to safely go outside and could not afford a new one. I purchased from Jorvik a seat with back support and a set of indicators. The seat was delivered by a young Chinese couple who could speak no English. The package was broken open when handed to me.Seemed to have been stood on or kicked. No bubble wrap or similar protection. The seat back is damaged.
They accepted no responsibilty for the damaged seat back despite me having sent a photograph. The indicators box was also damaged, as if the box had been stood on. They offered to refund the indicators if in ' new condition'. They were not in new condition when I received them. Their senior manager emailed me on 13 October 2023 demanding that I contact her 'IMMEDIATELY by telephone' despite me having made it clear in the first sentence of my previous email that I am deaf. Emailed me yesterday 2nd November, to say the returned box was damaged and pieces missing. In their email they offered to return the same damaged indicators to me but only if I authorised them to charge me an additional £8 for the privilege. The indicators cost over £36; similar ones available on internet for a third of the price. Shame on them. They may have many excellent reviews but if you have a genuine complaint about their service it is not worth contacting them.

"Ask a lot of questions about who successfully rides these and in what type of terrain before you decide to buy."

The trike that I bought is very well made and in the words of the person who put it together for me "a fantastic machine". But, the description of who can ride a machine like this and what it can be used for is misleading. I run a small farm, I hoped for a pedal powered, SAFE, off road vehicle to get me round the property without using an engine. The trike I bought was described as suitable for my needs. These trikes do not have rear axle suspension and the rear axle is very narrow. Unless you are a strong athlete, skilled in off road cycling, you may, like me, find these machines frightening and unmanageable. I have been tipped off of mine several times because I didn't manage to lean out to counter balance the rough terrain in time, I hurt my shoulder badly and I am now afraid of the trike. Mine is for sale and I am extremely disappointed.

Edited to add: Jorvik Tricycles asked me to write a review in exchange for touch up paint which I recently asked to purchase.