"Excellent customer service - fabulous company and brilliant products!"

Excellent customer service - I wasn't confident enough to ride the trike I bought two years ago on the roads as it felt so different from riding a bike. I booked a test drive on the track in the new premises and it was a complete game changer! I now have the headset of driving it like a car and can't wait to get going! So helpful and encouraging- fabulous company with brilliant products. Thank you so much!

"Both my wife and myself have jorvik…"

Both my wife and myself have jorvik trikes they are the best things that we have bought, only one down side there is no handle on the battery, it would be helpful to remove and refit.

Paul Phelan

"Slow response to lost part"

My initial enquiry was about a part, although the person said they would investigate (photo supplied for their clarification). I then waited almost 7 weeks, before contacting the same department, reminding them I was still waiting. This time a different person responded, and the thing was resolved within a week. Fortunately the part I was enquiring about was about a lost screw to outer shell of the mid drive motor, so the trike was still rideable. To the second person's credit, they dispatch this small screw free of charge.

"Enjoying adventures with my hubby again"

I have been looking at Jorvik etrikes for some time now and have contacted them several weeks ago. Recently I made the decision to purchase one. I contacted Jorvik via chat and received the information necessary to proceed. I purchased the trike plus accessories, paid by their payment method, received an invoice plus receipt. This was carried out very swiftly and efficiently. I am extremely pleased with the service provided by Jorvik. My husband has limited mobility and he is looking forward to exploring the parks and beaches in our area and also taking the trike in our camper for holidays. Thank you do much

"How do I write a review for a product I…"

How do I write a review for a product I will receive in August, and why five stars?
It all started with the question 'What do I want this trike to do?' I want to use it for local errands, to keep my fitness up in later life, allow me to spend a carefree day riding not toiling and for long distance bike packing/trekking, on and off road.
After spending time researching I found 'Jorvik Trikes' I was determined to try before buy, which in the trike world is very difficult. So my wife and I booked a few days in Yorkshire (nearly as nice as Gloucestershire :-) ) and booked a showroom visit. We met James (the boss) and then spent ninety minutes going through the in and outs of triking. I had already settled on the JMT13, so most of the time was spent discussing and riding it. James encouraged me to try other models to compare. I must say his enthusiasm for the product, and triking in general really shows through. I recommend this for anyone with impaired mobility as there's a model for most of us.
So on to the purchase, which is where Emma, Rosie and Florence came in. Between them they answered a few questions over the chatline, then over the phone to sort out the financial side.
Overall I have found Jorvik to be enthusiastic, informative, helpful and friendly.
So five stars, and Iooking forward to August.

"Megan worked hard to help me today."

Megan worked hard to help me today.
This involved several phone calls to me to provide an answer.
Thank you
Dave

"They askThey asked me if things were ok, replacing a broken bell. I said, 'they couldn't be better' Martyn ed me if things were ok"

They asked me if things were ok, replacing a broken bell. I said, 'they couldn't be better'
Martyn

"A great trike and overall good experience with Jorvik"

I bought my trike 3 years ago. Got great advice and am more than happy with it.
Recently the lcd screen stopped working. Jorvik initially suggested getting the trike serviced locally as we live in Nottingham. However we could not find anyone who services trikes either at a shop or as a mobile servicer. In spite of Decathlon advertising they sell Jorvik trikes.
We decided to take the trike to their workshop in York.
The experience was excellent. All done quickly including replacement of the screen. There is a large carpark which is useful as we took a trailer. We will always go straight to Jorvik for servicing in the future.
One small comment. The lcd screen has a facility to change certain information eg km to miles etc. I had misplaced my manual so looked on YouTube for instructions. I couldn't find the method even though there is a brief demonstration of how to use the screen. This does not include changing information on time, units etc. I remembered it isn't difficult but not intuitive. We eventually found the manual so problem solved.

Overall a good experience with Jorvik but if you are thinking of buying an electric trike make sure you can easily get it serviced.

"Excellent and friendly welcome with…"

Excellent and friendly welcome with great advice for me to choose the right trike. Tried a few trikes and bought the one that felt great.

"I bought my trike back in March"

I bought my trike back in March, I'm so happy with it, I just have to review it again! I love the rugged wheels of the MT6, and the power that allows me to tackle the steepest hills, and smoothly coast along the cycle tracks of Cornwall and Devon. The trike is well engineered, sturdy and very well built. I've got my freedom back!