"A Parkie’s view"

I bought my Jorvik Elite E trike in 2021. It arrived, sight unseen, as we were mid-Covid. It is such a beautiful and impressive piece of kit. I have Parkinson’s and was no longer able to ride a “normal” bike because my balance is too bad. I fell in love with the trike immediately and found it easy and such a delight to ride. It has been an absolute revelation and now I am able to ride with Richard, my husband, again, which is such a pleasure. It also helps with my exercise regime as the electric assist means that I still have to pedal, which can be quite hard on our steep roads in west Wales. I try to only use the motor on stage 1.
I cannot recommend the Jorvik tricycles enough, their attention to detail, build quality and helpfulness of their staff is outstanding.

"Poor customer service "

DO NOT TRUST THIS FIRM
I have just read the review put on by Order number 1718229941 and to reiterate I have had the same sort of experience and consider this company probably one of the worst I have ever encountered in respect of poor customer service.
I purchased a trike from this company late June 2024, initially when purchasing, they could not be more helpful. After calls and reassurance that the trike worked as I expected it would, I purchased it, but it appears that it does not work as the older versions do (or work as per the manual they supplied with the product) so I was given false information and basically mis sold this item.
I have a bad knee and a leg injury making riding this over distance without a standalone throttle very difficult for me, but the customer service changed as soon as I approached them ref both the calls my husband had made and the information in the manual they supplied. I have been waiting over two weeks for an answer but keep getting told they are checking phone calls (which I had to tell them when and how many calls were made, as they denied the calls were even made)
To say Jorvik were very unhelpful is an understatement the returns process is the worst I have ever seen because whichever way you go, you would fail the returns requirements and therefore I would not be entitled to a refund, if that fails then they can say the trike was damaged and also refuse a refund.
In my opinion don’t ever deal with this company as they really do not care if you have a problem. To say I found them to be unreasonable and misleading is really an understatement. I so wish I had read reviews before ordering and not trusted Jorvik.

"Where to start"

Where to start? I have been an avid of road cyclist for many years, both solo and Tandem with my brother. I am now older and partially disabled. I'll buy a trike I thought! Huge mistake!! Jorvik have simply got it all wrong. This thing has hospitalized me twice. I ride traditionally with legs at full length toe to hip. Hence, seat post at full height. the wheelbase on these things is quite narrow. the slightest camber or curb and your off the bugger simple as that. The balloon tires done help. This is advertised as an offroad trike, oh really? How many 20" mountain bikes have you seen lately? Take this this thing anywhere vaguely bumpy and say goodbye to ever having kids again and the skin on your bloody elbows and knees. As for the front suspension,Budget doesn't cover it rock solid, or like a jelly on springs. Oh, and can anybody tell me the reason behind putting nobly tires on the back axle when its front wheel drive? It like a bloody swarm of bees chasing you around on the tarmac. Drives me crazy. I am going to have to give them a call to ask if they can send me a new rear mudguard I lost one in my last somersault offroad!!!

"The staff were so helpful and very…"

The staff were so helpful and very friendly. I needed two trips to make sure what I wanted was perfect for me. It was.

"What a lovely company "

What a lovely company , could not have been any more help .
Purchased a trike for my mum , who was struggling to use , they offered for her to go to their showroom and Elton spent time showing her the ropes .
She is now out every day on her beloved trike ..
I can recommend them enough .

"Enjoying getting out again "

Enjoying getting out again on my JMT 6 had it for a couple of months and loving life got my local bike shop to put it together as not that technical myself top quality tricycle very happy

"Great company"

Great company! brilliant experience, love my tricycle and the customer service was great, would certainly recommend to everyone!

"Poor Customer Service"

Having spent £3500 on a tricycle we discovered when we got it back home that we had the wrong instruction manual. The tricycle also did not operate as expected on one of the first attempts - the motor did not cut in. On contacting the company I was offered an electronic copy of the manual because the booklets come with the bikes. I asked again for a booklet and was promised that this would be posted to me. I also spoke to Emma, the manager, who offered to send me a video on how to operate the tricycle.
Two weeks later and neither the booklet nor the video have arrived so I called again and was told by the manager that she could not remember our conversation and they had been very busy with the trade shows.
Although we felt assured by the staff when we visited to test ride the tricycle, since the purchase there has been a marked shift in attitude.

"Beware if buying from Europe"

I live in Spain and after a lot of research decided to buy a tricycle from Jorvick because of the positive reviews on this site. This was in February and I offered to pay in sterling but was told I had to pay the euro price indicated on their Spanish website so I used Wise to convert my sterling , paid all the relative conversion fees to make sure they received to correct amount. I had to contact them to confirm that they received my payment and they confirmed payment.
I waited and waited and as the weeks went by I was concerned that I had not received a delivery date. When I contacted them they said there was a delay in the delivery of the batteries and it would be another couple of weeks. Weeks went by and it was always another couple of weeks until finally I said I wanted to cancel my order and get a refund of my euros which had been paid into their Global bank account.
Firstly I received a non person email suggesting I buy a more expensive bike that they did have in stock.
I replied that I just wanted a refund. Eventually on the 3 June I received a payment from Jorvik to my Spanish euro account but instead of paying the amount of euros I sent them they refunded me in sterling so I ended up 105 euros short.
I have spent from that date to now trying to receive the short fall in my refund.
They say they are still waiting for answer from their bank. The problem is simply they did not refund me in euros and by refunding in sterling I ended up paying all the banking and currency fees.
They may think that 105 euros is an insignificant amount to them but as a pensioner it is a lot of money. I’m sure that if I had received the trike I would have been happy with my purchase but instead I have had 4 months of stress.
Just an update on the situation.
I appreciate the reply here from Jorvik but it is now the end of July and I have still not received the outstanding amount due for my refund. They are ignoring my emails. I do not see why your issue with your bank stops me from getting the correct refund. Who ever decided to refund me in sterling made the mistake but I am the one paying for it

"Great product and great service"

The team were a pleasure to deal with and I must give Emma a very big thank you for all her efforts and help. I love my bike which is beautifully finished and looks fantastic.

Great service and great product soI am a very happy old man.

Well earned five stars