"What a lovely team "

What a lovely team working there Staff very helpful and knowledgeable My old trike is on its way out and I need a new one had a test ride on 2 different styles of bike. Very well explained on all the features on the bikes. It’s great you have a little road layout to test ride on which I could have done with when I got my first trike. So I highly recommend this company thank you for your help.

"What a really nice company .."

What a really nice company ..

The team at Jorvik are really helpful .
I have purchased 3 tricycles from this company and I can honestly say I have always received the best care and service .

The trikes are unbelievable, brilliant quality and fantastic money for the high spec .

I ride my trike on all types of off road terrain and it handles like a dream …

Highly recommend this company …. The photos do not do these trike justice .

"Customer care so bad you couldn't make it up"

Customer care so bad you couldn't make it up!

The trikes are good and after three years with our first, we decided to replace my wife's with an upgrade. This is where it all went wrong.

Jorvik (or the delivery company) muddled up the address labels and of course we got the wrong trike. The right one (my wife's) was picked up and delivered a few days later, but was damaged in transit having been chucked unprotected in the back of a lorry.

So then the THIRD trike arrived a couple of weeks later, and yet again by using the SAME useless deliver company it arrived so badly damaged it was unrideable. We were paid £100 as a goodwill gesture, as we still had no trike.

By this point I begged Jorvik not to send the fourth trike via the delivery co (a pallet network), and they promised one of their technicians would personally deliver it. They called a while later and said they were out of stock and would we accept a mid-motor model rather than a front-motor, and we said we'd give it a go. Guess what, it arrived rolling around in the back of a courier van (a company called AnyVan, as literally 'any van' will do for Jorvik) - so much for the technician delivering it personally! It wasn't damaged at least, but wasn't suitable.

As the model we ordered was months away, the best Jorvik could offer was a refund. So next day we personally delivered trike number four from Northampton back to York, and the boss said we'd get another £100 as a goodwill gesture.

Even then, Jorvik's customer care was abysmal, and THEY DEDUCTED OUR FIRST GOOD WILL PAYMENT FROM OUR REFUND, despite me spotting this might be the case from an advance notification and calling to say we needed a FULL refund, not one with our good will payments clawed back!!

It's so bad you couldn't make it up. We have now totally given up on Jorvik and bought a second hand one off eBay.

There have been many other smaller cock-ups on the way. You would have thought they'd be taking care of our purchase when it was going so wrong for the second and third time, but they still sent a 2-pin continental charger plug, and the wrong colour touch up paint etc etc.

AVOID AVOID AVOID.

"Hooray for Yorvik Electric Tricycles…"

Hooray for Yorvik Electric Tricycles and the lovely Emma for talking me through everything without any pressure whatsoever, they have increased my quality of life as I suffer from servere Trigeminal Neuralgia and blackouts with the pain so riding a normal cycle is now out of the question as if I get an attack I would literally fall straight off period! But at least with my trike I can stay upright as once you get to learn to ride these things which is not difficult in the least one can turn them on a sixpence, and also with Yorviks indoor realistic roadway circuit at there large warehouse in Wheldrake, Yorkshire you cannot ask for anything more.
The after sales are second to none if you have questions.
Thank you so very much Emma X and the lovely James
ps. No wonder they have sold 30k plus thousand Tricycles.

"Reparatur und Wartung "

Die Firmeninhaber des Unternehmens, für das ich arbeite haben mir das Trike gekauft, das man 2021 nur in Großbritannien erhalten konnte.
Es ist einfach ein tolles Rad, wenn man, wie ich gehandicapt ist. Aber es ist auch für Gesunde geeignet. Es sieht sportlich und cool aus. Es ist, wie wenn ich meinen Hund ausführe. Alle Welt spricht mich an.
Allerdings war es bis jetzt nicht möglich, das Trike zu warten bzw. einen Schlauch zu wechseln, als dieser kaputt ging.
Ich habe bei mehr als zwei Dutzend Fahrradwerkstätten nachgefragt. Niemand war bereit, es zu reparieren geschweige denn zu warten.
Ich wollte das Trike schon meinen Chefs zurück geben, als ich zufällig erfuhr, dass es seit März, April 2024 in Hagen eine Firma gibt, bei der man die Dreiräder aus York jetzt beziehen kann.
Ich bat sie um Hilfe. Und sie haben mein Trike abgeholt und nach der Reparatur und Wartung zurück gebracht; und das zu einem sehr moderaten Preis.
Nun macht das Fahren wieder Spaß, zumal ich eine verlässliche Werkstatt im Rücken habe. Dieses Trike ist nicht nur ein Hingucker sondern auch praktisch zum Einkaufen oder für längere Touren mit seinem enormen Stauraum. Dazu ist es wendig und schnell. Allerdings etwas gewöhnungsbedürftig in Kurven.

"My JMT3"

Recently purchased a jmt3 wow wow wow …
It handles like a dream !
I used to be a keen mountain bike rider but a back issue stopped that until now …
Back out mountain triking and absolutely loving every second of it again

This machine has given me my freedom back …

Jorvik customer service has been amazing … they have been really helpful with all my questions .

Highly recommend

"Amazing service"

Amazing service, I know I was a pain as a Autistic person I find it hard ordering things online. But even with my fear of the phone they very patient even when I ordered the wrong trike. Thank you.

"Well done Jorvik"

My Jorvik trike developed a fault while on holiday in Europe
Having contacted Jorvik they suggested a few things to try but unfortunately this didn’t work. I was still able to use it. We agreed with Jorvik to take my trike back to them on my return to the uk
Took it back and I must say the team were brilliant they replaced several parts to make sure they solved the fault and all within a few days
Special thanks to James for your excellent service

"Fabulous tricycle"

Fabulous tricycle! I have the Jet E Elite Low Step Through Electric. Although I'm rubbish at riding it so far mainly because of bad roads where I live. The steering spins round on me which is a bit scary but I'm sure I'll sort it out. I have found a small tarmac area near by which is flat so I'm going to try on that. Can I ride her on the playing field if it's ever dry again! When I sort out the riding technique she will be the best thing for me, I live in a hilly area and with arthritis and other health issues I can't wait to get going

"WHERE IS THE NO-STAR OPTION?"

Avoid this organisation like the plague! The product is basically OK, but the customer service and support are, as another reviewer has said, the worst I have ever experienced. Incompetence, back-tracking and calling customers liars seem to be the stock-in-trade of this business.

I'm not sharing details of my experience to avoid being harassed and threatened with legal action in the way that other negative reviewers claim to have been.

EDIT: The hassling has started. Jorvik are asking Trustpilot for my email address and there’s a threat that my review will be removed if I don’t provide them. I want nothing further to do with Jorvik, but here’s a small selection of the things that went wrong.

The trike wasn’t delivered on the promised day. They tried to fudge this by saying the delivery date was an estimate, but I’d phoned to rearrange and was given a clear assurance that it would come on a specified date.

The pre-assembly of the trike was not as described.

The trike was difficult to assemble. The instructions are inadequate for anyone except a bike/trike engineer to follow.

The battery was flat and could not be charged.

The trike is unstable if the road has a camber.

Jorvik’s approach to customers’ problems is rude and dismissive. Their motto is obviously ‘The customer is always wrong’.