"I have been trying to leave multiple…"

I have been trying to leave multiple messages from last night and this morning... the booking is wrong and I need to speak to someone as we ca not go on the day that is booked... keeps saying all operators are busy.. its booked for today and no one is available to talk to...I've left emails as well..not happy at all.

"Disappointed"

Took grandchildren to the dinosaur park in Milton Keynes. Staff had bad attitude 1 clearly hates his job that much he seemed to get pleasure from upsetting my 2yr old autistic grandchild as that is the only time he cracked a smile. Paying £2.95 for 1 lousy scoop of ice cream is bad enough then being told lactose free ice cream is extra I wasn’t aware that it was acceptable to penalise people for having allergies.

"The staff were very friendly and…"

The staff were very friendly and helpful however I felt the staff at Warrington were over worked. I genuinely felt sorry for them. there was only one staff member serving breakfast . Dinner and tea.
They did not catere for vegetarian or vegan and this would stop me visiting the hotel and park as I could not eat anything but chips.
The Breakfast was terrible.
The food in general was diabolical.

"Customer Service is terrible"

Customer Service is terrible! Alison to coin a phrase " well if you let me finish and speak!" in particular from head office or sat on her phone more like! Do not use kids pass for any discounts only saved £12 to be told can not cater for a party of 3 as booked up but you can pay full price and still get in!, do not try to reason with these people as they do not care and are still using Covid as an excuse after sitting on their back sides being paid for over a year! "its on the website if you read it" I was told, guess what Einstein its not on Gulliver's or kids pass that you are using all those passes that were booked before the pandemic! I would not mind but I am trying to book for August! and these fools are running family entertainment! joke!
Only 1 star because you can not leave a zero, wait until your kids are taller I say.

"Absolute rubbish places to visit"

Absolute rubbish places to visit. More parks than rides. Rides last about 20 seconds. Took my 8 year old daughter and she was bored after 1 hour. Total waste of money and time. Over priced food and drinks. Off to Blackpool to have a better time. Wish it was possible to give 0 stars. The ridesare like hand me downs from closed down theme parks. They need 2 spend some money on this run down place

"Don't bother with the hotel, just do Gulliver's world"

On Sunday we arrived and got wrist bands to go to Gulliver's World. Lots of rides were closed, those that were open let customers down by saying they had to close to go for lunch.
We went to the hotel with 2yr old and 8 yr old to be told to go upstairs, but the lift didn't work and tired 2 yr old was in his pushchair.
We were shown a route around to get upstairs to find our room was actually downstairs. Finally in the room off for dinner.
Service took for ever and the choice was burger or pizza.
Room was actually quite nice, we had a pirate themed room.
Most TV channels reception was too poor to watch.
In the morning the only breakfast is sausage or bacon bitty.
Needless to say our boys don't eat that.
Second day at the park was brilliant, Al rides open and good service..
Pity the hotel is the pits.

"Gullivers Meadows campsite"

This applies to the campsite. This site needs new staff, in particular a new warden. From the start, the unbelievably rude and short tempered warden made our arrival the most unpleasant unwelcoming experience we have ever had at a campsite. As a group of 9 caravans and tents, we experienced constantly changing site rules that made sticking to them incredibly difficult, a rude warden that actually made one of our group cry (an adult). The bank holiday caused the warden a lot of problems, but don't take them out on the people that pay your wages! Problems with the site included lack of toilet paper, dishwashing area with no light bulb (problem washing up after dinner), locks missing from toilets and showers that were mostly cold. All of this would be forgivable if it wasn't for the warden who treated us like dirt. After a long time unable to take a holiday, the customer service here was nil and was not what we needed for our highly anticipated first group rally. We have stayed here as a group before but agreed that we can't go back.

UPDATE 16/07: To make matters worse, I received an email from Darren, the Hospitality Manager of Gullivers fun which despite me sending 5 replies to I have not heard a thing.

His email :
"I have been tasked to undertake a full investigation that covers the feedback that you submitted.
Can you please supply me a contact number a good time for me to give you a call.".

So not only was my camping experience bad, but there has been further aggravation and time wasting caused by their 'follow up' and lack of action.

"Impossible to contact these people."

Made a booking. Needed to contact someone to change the booking. Rang multiple times - sat through the same 3 minutes of music before being asked to leave a message, but couldn't because their mail box was full. Sent messages via website also go no reply. Perhaps they'll notice this?

"Worth visiting…"

It's so useful going to a kids theme park when the weather isn't absolutely perfect. Infact, I recommend it. I went to Gulliver's Kingdom, Matlock.👌🏾 I was my first time there. It's was really clean, staff were friendly, and all the rides were accessible for me and my 7 year old. I don't know what anybody else thought about the place, but this was just me honest experience 🤷🏾‍♂️
During the rain the rides stay open, so there was hardly any queuing, and you get to cover the whole place.
It's worth a look. They have theme parks scattered about. Pay once, then everything in there is free. They even have dodgem cars. And they design it that parents to can join the kids on the rides too (or think of an elaborate excuse why you can't, like for some of the rides she went on alone 😆).
But be warned. They said I was very lucky. In good weather they said some of the rides I went on would of been a hours wait. Also fortunately, 50 percent of the activities are undercover. Also when going on rides (not when walking about) kids are required to wear masks.

"Litter litter everywhere!🤮"

Queues were not too bad. Kids got a long time on the rides but not sure if that was a good or bad thing as makes queues take longer
The main thing that stood out to me was the amount of litter everywhere. Can’t completely blame Gullivers for this. There were plenty of bins everywhere but unfortunately the place was full of lazy scruffy people who couldn’t be bothered to use them. Still, Gullivers could have had a few staff tidying up after these tramps.