"Went hear matlock one 27th June 2023"

Went hear matlock one 27th June 2023. Bearing in mind we live next to the new one at rotherham. Which I think was great. I didn't think a great deal to this one.
The rides seem realy old and dated there's hardly any actual rides. Lots of little tikes parks all over. Best ride was a drop treetop ride the rest wasn't that good. The ice cream was rubbish its just fell off the cone or melted straight away. The doughnuts was hard and greesy. All in all I wouldn't go to this one again. I didn't think it warranted the money charged and felt we had just been to a play park. It was all very low budget drive that few miles more and go to the resort at sheffield its alot better

"Went with my four year old"

Went with my four year old , cost nearly 50 pounds , son was sick as soon as we went in so had to leave straight away , wrote an email as soon as arriving home only to be told should have told someone on departure ( with a sick four yr old throwing up ? ) disgusting

"Find a penny to spend ££"

Can’t even find someone with any 1p pieces.
Got a stupid 1p piece machine that you can flatten into a dinosaur imprint.

God only knows why they’d have the stupid thing if they can’t provide penny pieces.

As children can’t understand why they can’t get one. It’s just a wind up.

Coffee shop didn’t have any, Toy shop didn’t have any as well as one of the drinks kiosks and I went to the main reception who don’t have any or any sort of idea on what to do. Have they really not got any or just not being helpful..
or
Simple? I don’t know. As they get £1 for nothing in my eyes

Breakfast I wouldn’t bother.
Don’t cater for Kids who most prefer scrambled egg.
It’s a rip off for what you get, and don’t risk putting the cheap sauce on their sandwiches and spoiling the whole sandwich

The rides aren’t too bad. The rooms aren’t even too bad for shipping containers

"Could be so much better.."

As a whole this pace just felt outdated and not looked after. Attractions are old and rickety. The dinosaurs and overall park are run down. But I guess you get what you pay for. Staff seemed friendly enough but had hardly any interaction with them. Sign posts are minimal.

No where to leave your pushchair or signs for anything really through out the park. Not ideal to have a whiff of diesel fill the park from the boat ride. The whole place needs an overhaul to bring it more in to the modern age.

The animals were minimal for a “working farm”. There were more fibreglass caricatures of animals than actual animals. And the reptile house I think I saw 1 lizard. But again that was unmanned so children were able to run riot and tap glass as they pleased. Not great conditions.

Unfortunately won’t be returning.

"Lovely park budget friendly amazing at…"

Lovely park budget friendly amazing at catering for people with a disability all staff very friendly.
Kids enjoyed it food outlets have improved massively will definitely visit again .

"Booking site does not work"

After creating an account and having to fill out a billing address my checkout did not complete because of a 404 error. I tried different browsers and devices, but all yielded the same result.
This is especially annoying, because we were told that online reservation is required, so we cannot just buy a ticket at the counter.
I tried the chat function as well to ask for help, but the chat window doesn't seem to work either. It just shows plain white.
So don't waste your time on this.

"Just returned from an amazing…"

Just returned from an amazing experience at gullivers world, we got an offer 2 adults and 4 children for a play and stay for £150, the park wasn’t to busy and the kids had a brilliant time. We stayed in one of the western lodges overnight, it was beautiful, warm and spotless. Had meal in the hotel restaurant which was delicious and value for money. I’ve got to mention the hospitality from staff was excellent especially from lisa and Nicola they couldn’t do enough for you. We took the kids across to the entertainment room to watch a film, they also received free milk and cookers. Fantastic day and night would definitely return.

"Don't think it is value for money…"

Don't think it is value for money especially when half of the rides my granddaughter couldn't go on so maybe they should review the prices why should you pay full price and not be able to go on a lot of stuff

"Magical"

Warrington
Rebecca (Staff) is an amazing person who will make your childrens experience more magical then already felt. Staff are welcoming. The whole day was amazing children had a lovely experience. I have attended gullivers world since 2010 throughout the years, including, held birthday parties within the splash zone. They did not fail to make my daughter's day a magical experience. Since then a number of rides/attractions have been added to the Park. I am suprised with all that has been added. The park is amazing. My daughters are excited and can not wait to experience the new ride which is soon to open this spring. An amazing day out for children/familys. Thank you for giving my daughter's a beautiful experience they enjoyed their visit & will be back.

"Avoid Gulliver's Land Milton Keynes at all cost"

I attended Gulliver's Land Milton Keynes with my friends and family on Saturday, 4th March - 5th March (stay and play) for my autistic daughters birthday. I initially booked three Safari lodges on 25th January. After making my booking, I realised that not all lodges came with a cooking facility. I called up to confirm if there was a cooking facility in the Safari lodge and was told there isn't. I proceeded to request an upgrade for 1 of the lodges to the Lost World Cabin as I was told it has a cooking facility to accommodate my autistic daughter. This was requested via email after I came off the phone, inorder to have an audit trail and to avoid any miscommunication and misunderstanding.

Upon arriving at check-in, I was told that the Cabin had not been upgraded. The manager Darren Hoy was called as I was unhappy and needed some resolution. However he made things worse instead of being helpful. He informed myself and my guests that there was no other cabins available with cooking facilities and told us we can come back tomorrow instead! What sort of suggestion is that! How is it OK to inconvenience people in such manner! With No apology whatsoever! No compassion whatsoever! At this point I started to get angry as the suggestion made no sense, we was spoken to in a condensing manner with zero empathy.

I did my part as a Customer. I also made sure I had proof of the upgrade. Someone had messed up and not upgraded the Cabin as requested but yet we was made to feel as though no such thing was requested and we was at fault.

I became extremely emotional and was in tears. I informed him that my child had not eaten. I specifically requested an upgrade, an early check-in and a late check-out to accommodate my autistic child to ensure I stick to her routine and she's looked after accordingly. He then proceeded to say he will cancel the booking as there is nothing else he can do and I was being emotional. Which obviously made things worse! The manager Darren stood there and smirked at me being distressed. I asked him why he was smirking, and he replied, "It is part of customer service", it is part of customer service that you smile at peoples distress instead of apologising? Never heard or seen such in my life.

Seeing I was distressed and emotional, my sisters took me outside to get some air and breath. I had so many mixed emotions as I tried my best and did my part to ensure the accommodation was suitable for my little one.


I have never been treated in such a manner in my life and was shocked to experience such. I believe Darren Hoy discriminated against us, was unfair and unwilling to help due to our race. He found it funny.


The least the manager could have done was empathise, apologise for the mess made by his team and find a reasonable suggestion and some form of compensation as the error was no fault of mine but that of a staff, instead he showed zero care, zero compassion & zero empathy.


We came to a resolution after 30 minutes. My sister suggested using the oven in the restaurant kitchen to make my daughters lunch as she needed to eat, which the manager agreed to for just her lunch. We then had to look for an argos to purchase an air fryer and a food steamer, which i am against but was left with no choice.


I 100% will not be returning to Gulliver's Land and will ensure all my family, friends and people on social media platforms are aware of the unfair treatment, which I partly have a recording of as 1 of my sisters took a recording of the incident. I will not be letting this go easily as it concerns my non-verbal autistic child. I am her voice and a voice of so many others who could potentially encounter someone like Darren and feel helpless.