"Terrible customer service still waiting…"

Terrible customer service still waiting for a reply from my complaint nearly 2 weeks,most rides were closed,over priced food of bad quality and terrible choice of rides. Don't waste your money go blackpool or even southport. Maybe they will read this and reply to there emails or maybe they don't as there is to many or they just can't be botherd. Booking number #w1294872

"Best place to come on holiday"

I really like it so far I been wanting to get it for a while now but we book for early for 1.00pm we got in at half1.10pm

"Gullivers World Warrington - Wonderful"

Went to Gullivers World, Warrington, after a wonderful night at their hotel. Been coming for years now, first with our children and now grandchildren. The children absolutely loved it, as always. The majority of the staff were friendly and welcoming. The two guys on the indoor ladybird ride and boat ride need to go on a course ‘how to communicate with customers’.laughing and joking when talking constantly to each other, rude and dismissive when not talking to customers, oh no one did say “get on then” to our two year old granddaughter. One chewed gum throughout. How the hell did he get a job?

"It is really run down only one kiosk…"

It is really run down only one kiosk for coffee so slow as nly one machine then ran out of coffee would not recommend

"DO NOT STAY OVERNIGHT HERE"

DO NOT STAY OVERNIGHT HERE. Booked a last minute Dino Den number 4, for my family and i have left with severe BED BUG bites all over my arms, face and back, not just a few small bites, massive sores all over. I wrote a complaint and the 'complaints manager' Darren offered a free nights stay as compensation. I will never be putting myself or my young family at risk by staying here again. He said they have treated the den with chemicals but cannot provide me with a thorough report that any inspection was carried out. I will never be returning to Gullivers Milton Keynes again.

"Filthy accommodation"

We visited the park on the 10th September 2022.The main issue with the weekend was the accommodation. We stayed in a Dino lodge and whilst not expecting 5 star accommodation we expected clean, comfortable, safe accommodation which it wasn’t.
We immediately asked to be moved upon seeing the cabin but we’re told all accommodation was fully booked and as to not disappoint the children we stayed but I was very uncomfortable.

The toilet was leaking and there was a dirty old mop left in the bathroom which I assume was to clean the leak.

The sofa was filthy and I asked for an extra sheet to cover it to sit on and it was broken and extremely uncomfortable.

The sheets on one of the twin beds was dirty, glasses and cutlery was dirty.

There was not enough crockery provided, the cabin was for 4 people but there was only 2 plates, and 2 bowls.

The door frame on the main bedroom was broken and my daughter cut her leg on it.

Only 2 towels were provided for the 4 of us.

The whole cabin was dirty and tired and in my opinion needs remodelling or closing completely.

I called the hotel about the issues but got a voicemail and didn’t want to air these issues in front of other excited guests arriving so decided to write. I highlighted the issues and after a lengthy wait received a poor response offering a discount on another stay. I would not stay here again if I was paid to.

We limited our time to the bare minimum the standard of the cabin ruined our trip.

"Excellent and different"

Some reviews mix up the different Gulliver's resorts, this is for Gulliver's kingdom at Matlock Bath. I've been going for almost 6 years. It has always been excellent. It is aimed at under 12's but there are a few very good rides that teenagers will like. Some rides are people powered - bicycles and monorails. The park uses it's environment (the side of a gorge) very well and the magic carpet, drops, crow's nest and pirate ship appear higher than they are. The mine train is in a real cave. The ski lift is very helpful. Queues for the rides are generally short (except when school is out) but even you can still get on most rides quickly (about 5 mins, 10 on popular rides). A day ticket is quite good value (£18) as you will stay there at least 3 hours, more likely 4-5 and can make a day of it if your kids have stamina, (there are over 20 rides). NB annual tickets are really good value. They have an end of summer festival which has beautiful lighting, fancy dress and fireworks. I have never eaten there, it's just under £5 for kids meals. Staff are really friendly and helpful, The toy shops there also have weird and interesting stuff that I have never seen elsewhere. I've bought toy swords, axes, lances and Lego type things that have stood the test of time. Matlock Bath is beautiful and the park views are stunning. There is a nearby river walk and kids play parks as well. The biggest downside is that Matlock is a bit out in the sticks so it's a fair drive from anywhere to get there. Overall, excellent, one of my favourite theme parks in the UK, smaller than the other Gulliver's but better, in my opinion.

"Average, not worth the money"

Very average day out that really wasn't worth the money. Most of the day spent queueing with only 3 rides managing to experience. Most rides had broken carriages and staff were really slow and seeming uninterested.
Park opening times especially in the summer lead me back to lack of value in ticket prices, given that some rides then don't open until 11.30 once your in...
Save your money and enjoy a family day out else where...

"Warrington Gullivers!!"

Attended the Warrington Gullivers over the weekend with my 6 year old and 2 year old, and was extremely disappointed after the two hour drive. We spent 5 hours at the park and only managed to get onto 3 rides due to the extremely lengthy queues, such a waste of money and travel time.

The wait for food was also well over an hour and staff had to be told my a member of the public to wear gloves when handling various orders.

Totally gone downhill from when we last attended 2 years ago and definitely will be avoiding in future.

"disgusted with how we’ve been treat"

disgusted with how we’ve been treat. Came last year with my child who’s dad just died but arrived to a power cut. Staff took details and said they’d be in touch to rebook tickets. Nobody did and every time we call we are fobbed off with “a manager will call you”