"Run Down Mess "

OMG this place is falling to bits and is a Health and safety nightmare, we stayed over night, the pod was a death trap, food was terrible-avoid at all costs - 10 stars reported to HSE and council environmental health.
Go to Alton Towers

"The place will be probably shut down in…"

The place will be probably shut down in a few years is falling apart ! hardly no rides open I been to to pop up fairs a lot better and that's saying something 🥴 total waste of money.. staff have the worst attitude against paying customers to if I could leave this place no stars I would do. Going to this place would make you not want to try the over sites and that's a shame...

"Paid for my 3 year old who is 85 cm…"

Paid for my 3 year old who is 85 cm tall. The requirement to go on absaloutely anything is 90cm, even the safest of rides. So paid £15 to have my 3 year old cry, whilst his 5 year old brother went on everything.

It's tatty and run down. Shame I can't add photos because there's some shocking ones.
Half the rides not working, or shops closed.

"Gave my daughter an allergic reaction, poor customer service and now being ignored"

Visited with my family for the Christmas package took my 10 year old and 2 year old. We generally had a good time until the food during the show which completely tainted our experience. On the booking form I highlighted my daughter has allergies and specified which allergies. When we went for the meal I told them again about her allergies, we were then forgotten about so when asked if we had already got our food I explained no but my daughter has allergies. Shortly after this the same member of staff came out with a pen and paper and wrote down those allergies and confirmed they hadn't made our food yet. When the food came out they specified this is the allergy meal, which looked different to my sons so I didn't question anything. My daughter ended up have a bad allergic reaction which resulted in seeking medical help as it slowly got worse. It took 4 days for her to recover. I was shocked considering they were told 4 times about her allergies so I reached out to Gulliver's to ask about their policies and what they would have given her that could have potentially resulted in the reaction. Their customer service has been shocking, after calling them they called back to ask a few questions and assured us we would have a call back, still waiting over 2 weeks later. I followed up with an email which I got mixed information where I was told the chicken nuggets are allergy free (her allergies), so then why did my son and daughter get different chicken nuggets. Along with this I got incorrect information and half responses where they didn't acknowledge my questions. At this stage I asked to escalate the complaint, now 5 days later I am still waiting on a response from the duty manager. I will be taking this much further. I will not be returning we are lucky my daughter wasn't worse.

"Never responded to my complaint"

Never responded to my complaint. Customer service is absolutely shocking …

Do not visit this place you will be deflated.

Hi, ref - W1577928-BK3866083 (2/12/23)

We visited the park today and I was prepared for the fact that some rides wouldn't be running but to get there and realise that we would have completed all the rides within 30 minutes of arrival was beyond a joke and not what I was under the impression of when I booked the tickets especially after paying £96. Going through their website map, there were 12 rides open we counted 6.

The caterpillar broke after queuing for 30 minutes with 2 young children so we couldn’t go on it. The antelope said was opening at 11.30 the only ride my child wanted to go on to them find out it wouldn’t be opening at all.
We then wanted to get a hot drink as it was freezing to then find out all the machines were not working and we couldn’t get a hot chocolate / coffee was disappointing.
We then went to the gully’s cafe and got 2 children’s meals and 2 large hot dog meals and paid £35 . The chips were stone cold and the burger buns rock hard. We took the food back and was refused a refund or a new meal. All this went straight in the bin as was totally inedible.
We then booked into the grotto at 2pm (our booked slot) to be queint for 45 minutes to see Santa even after booking a slot.
We then had a confused child as when we left Santas room another room was wide open and my child seen a different Santa in that room which she then said “why is there 2 santas” just really disappointing day and expect more after paying so much money. We have visited gullivers on numerous occasions and feel totally robbed and let down. I have receipts pictures of the food if you need me to send these over.

Thanks

"Aboslutley horredous customer service…"

Aboslutley horredous customer service save your money go alton towers. When they respond with one line to complaints there is a serious issue.
The pumpkin picking was a load of rotton pumpkins dumped in a muddy patch of grass . Pure rubbish, false advertising and one line repsonse just wow!!!!! Rob Fisher needs further training if he thinks his complaint response is adequote.

"We did a stay and play at gullivers…"

We did a stay and play at gullivers valley Sheffield. It was £159 for 2 adults and 2 children. We stayed in the mermaid cabin and it was brilliant. Absolutely spotlessly clean, evening meal included and entertainment. Then a small breakfast. The prices of the drinks and food outside of this were pretty extortionate, but that is literally the only negative. The staff were really friendly, a great selection of rides aimed at younger kids (we had a 10 Yr old and a 6yr old with us) highly recommended here for a reasonably priced break for families with smaller kids!

"Huge thank you to Molly and Chloe"

Huge thank you to Molly and Chloe at Gullivers valley Rotherham for the amazing dinosaur scooter safari! They were amazing , full of energy and made the experience magical for our boys. They have us raving about it and recommending it to everyone we know . Thank you Ladies !

"Rother valley - not fit for purpose"

Gullivers Valley Resort, Rother Valley - forced to leave at 23:00 as the Princess Suite room was covered in damp and an overpowering smell. Was told to contact them via online form & someone would get back to us to discuss a resolution, no response after two weeks. Absolute shambles of a resort our first visit in 2022 had nothing but issues with food order too. Avoid at all costs

"Gutted I carnt give no stars the…"

Gutted I carnt give no stars the management of the place needs to bow his head in shame went there a family of 5 an with are friends family an we never got on 1 single ride queued for 1hour 15 min for the roller coaster to then breakdown so went over to the log flume another 1hr 10 min wait actually get on log flume an again breaks down they offered us 2 priority passes with 30 mins before closing time spoke to the director of gullevers world no refund then security block us from going back in while are children were still inside scummy mangment terrible attitude so rude unacceptable do not waste your money people had a better time going for food shambles day out voice recording will be going up soon ⛔️ ⛔️⛔️⛔️🐀🐀