"I ordered an 8 pack of fire blankets…"

I ordered an 8 pack of fire blankets and my order was confirmed. I didn't receive a shipping confirm, so I contacted the company via their website. I got an automated response saying it would be here by Christmas. It is Dec 23 and I still haven't received a shipping confirm or an explanation why not shipped. I wonder if I've been scammed.

Added note - Its December 28 and we still have not received a notice from Prepared Hero of when we will receive our blankets. Yet I get a daily text and email asking me to order more stuff. I would like a refund of my money

Added note. I received my order on Jan 5. So the product is good. And the company is not a scam . Just disappointed that the delivery date wasn’t as promised. I’ll recommended to others, but let them know might be a longer delivery time than promised.

"I’m very happy with the service and I…"

I’m very happy with the service and I bought for Christmas gifts and hope they will not be used but I would like to order more! I unexpectedly had to give the one I ordered for myself as a gift and want to reorder as extra gifts and for my home!

"everyone was happy with the present and…"

everyone was happy with the present and the order was easy and arrived fast. thank you for all that you are doing to keep families safe!

"my husband and I had a scare this…"

my husband and I had a scare this summer with our grill, we had a difficult time putting out a crazy fire. Shortly after I saw your product and ordered it. I just ordered 16 to give to my family members for Christmas. My order hadn't completely arrived so I reached out to customer service because Christmas was 3 days away. They got back to me the next day (I emailed them on a Sunday) with a tracking number and my order was waiting for me when I got home from the store, with one day to spare lol.

"GREAT SERVICE…"

GREAT SERVICE, need your help…
You stayed connected to me with your emails. This helps very much as I knew exactly what stage my order was at. Also I felt that I was your client not just a confirmation number.
I could use some assistance; when I opened the package, I found no written instructions or reference to that nifty video on how to use your product. I would like to share 3 of the 4 Fire Blankets as gifts to friends. Instruction/video link would be much appreciated, and may even encourage purchases from ones receiving this gift from me. Thank you again for your “friendly Professionalism.

"I had a problem that was resolved…"

I had a problem that was resolved quickly.
The solution was rapid, fair and very acceptable.
This is a very good company to do business with.

"Supply chain issues "

I ordered December 2, 2024 with guaranteed delivery for Christmas and they still haven’t been shipped out. Contacted the company 3 separate times requesting a refund as they were not able to hold up their promise of holiday delivery and they just keep sending me a template email and ignore my request.

"Toaster fire"

I had to use one of my blankets. Using my toaster and I stepped out of kitchen. When I returned to my kitchen I saw flames coming from my toaster. Oh my God. I was home alone. Looked at my wall saw my fire blanket, grabbed it through it over my toaster pulled the plug out. Once the flame was out I was able to get it outside. Thank God for the blanket. It saved me and my home!

"Still waiting for a response"

I placed my order 10 days ago. I have called and emailed the support email address provided on the phone message. I see that they received my order, however, I cannot get a response indicating it has been shipped. I hoped to have the 6 Fire Blankets in by Christmas. My Credit card has been charged, but I can't get a response. Does anyone know if this is a scam? I would feel much better, if I could contact someone to get a response.

"Did not receive email when they shipped…"

Did not receive email when they shipped but have received everything I ordered passing them out to people I ordered them for has them thanking me n appreciation for the product n how easy it is to use. Thank u for the great product