"Excellent service and great communications prevented any problems. Very fast delivery."

I failed to order all the right parts and also wanted the boiler delivered to a different address to my own. Speedy contact from Mel Glazzard ensured that any potential issues were easily overcome. I would recommend them to anyone.

"plumb traders equells personal touch"

Nice to see that the customer comes first a real profesional company would recomend. Kept me upto date with delivery time and let me collect from local depo. The price was copetative aswell many thanks

"good service"

Good service, goods arrived safely and on time. Very courteous service.

"Quinn Roll top Rads"

well i have to say i felt disapointed at the lack of communication as the rads were out of stock from the suppliers and i was just left thinking they were on the way.
When i eventually got a delivery date 20 days later they did arrive ok.
Good quality good product very poor communications.

"Good value and service"

One of the best prices I found combined with a full spec for the product. They gave a delivery date and met it. Excellent service.

"Great value for money"

Very clear, went through the size's I needed as i'm not a plumber. . would use again. .

"Delivered as promised"

Thanks for making this transaction so easy for us.

"DO NOT USE THIS COMPANY, Terrible, experience in every way"

Advised over the phone that expected delivery was in 3 to 7 days. Received 2 separate emails (over a two week period) indicating dates of delivery only for product never to be delivered. 4 weeks later, the company still had absolutely no idea where my order was or when it would be delivered. Don't use. --------- In response to Plumtraders reply to my original response below, I do consider my original post to be extremely fair and accurate. I also realise that items do go out of stock, but a reputable company would call or email and advise that this is the case, not send 2 emails advising delivery dates (and confirm telephonically) only for nothing to arrive. These 2 emails cost me time and money, and your inference that a full refund is somehow an acceptable excuse, or aplogy for poor service is pathetic. A full refund is also not a reason to withhold negative feedback. The fact your staff knew very little about my order including where it was, or whether you had mananged to 'source' the product is equally pathetic and borders on incompetance. Perhaps a fairer review would be for me to request £1125 from you, the cost of me waiting at home for two days for a delivery that never arrived.
I maintain my reviews are a fair and accurate experience of my experience with this company.

"Just didn't deliver when they said they would!"

Ordered the radiator from your site, at this point the service was good, got the email reminders at the point of ordering and day before it was to be delivered.
On the proposed day of delivery I had to ring plumbtraders at 3PM as advised to be told it was on the truck and would be delivered before 5PM, 4.55pm no delivery, rang plumb traders to be told it wouldn't be delivered that day, funny that as I had rang PTS just before that and couldn't get a reply! Rang PTS the next day @ 7-30pm and the guy couldn't have been more helpful, they agreed to deliver it to my work at about lunch time which they did and I loaded it into my car, job done! I was a bit miffed as the wife was off on the original delivery day so it would better if it had been dleivered on that day.
The rad looks good though!

"customer service makes a comeback!"

very helpful and polite staff, was helped with everything i needed, prices much cheaper than some other well known companies. would certainly recommend to others, when i needed a call back they rang when they said they would,