"Hotel closed with no notice!"

My husband arrived at his accommodation at the Crossley Hotel last night to find it closed. A tradesman advised that it is closed for several months. We had received no notification whatsoever that this was the case; terribly frustrating and unprofessional.

"Booked hotel a year in advance and…"

Booked hotel a year in advance and everything went smoothly, checked in on arrival no problem, everything pre-paid so all we had to do was settle in.

"We werde really satisfied."

We werde really satisfied.

"DO NOT USE"

DO NOT USE . I made a booking with them via Trivago. It was fully refundable.

I contacted them on multiple occasions to cancel the booking and tried for several weeks. They have never bothered to reply. I tried different ways, emails phone, with no luck .

Trivago eventually got involved and said I should expect a refund. It didn't happen, when it was meant to. My credit card company eventually provided a refund for me.

"First time user"

Very easy to use, good deal
Bit worried being first time I have used
Elvoline but will definitely use again

"Easy booking"

Easy booking, anytime again

"Rally Catalunya base"

Excellent, even changing plans after booking was no problem. Good value hotel, clean and great food choice

"I booked with Elvoline only to arrive…"

I booked with Elvoline only to arrive at the resort and find out
there is an additional resort fee that was $191 !
That was NOT disclosed in the email I received for my booking.
I would give it 5 stars if a refund is given. Mistakes can happen
but this is not right. In all the bookings I have made, I never have experienced anything like this.
Glenn Wallace

"Good"

Good, got upgrade.

"Elvoline were easy to deal with …Evoline Very Professional"

Elvoline were easy to deal with Very competent and professional I would highly recommend Kevin