"Been waiting on a refund"

This lot are a joke, got a scarf mid December which turned up after Christmas so didn’t need it anymore, sent it back, first class, recorded delivery and requested a signature upon arrival - firstly they refused to take the package and it’s not been returned to me, trying to get these idiots to refund me is by far the most difficult thing I’ve ever tried doing. 100% avoid this lot

"Buyer Beware"

I ordered a scarf which arrived within a few days and decided to return for an exchange as the colours weren't quite what I wanted.
The company have an address in Young Street for returns. The Royal Mail tracking informed me that this serviced office wouldn't accept it and my parcel is now somewhere in a depot for undelivered mail
Edinburgh Cashmere don't answer calls or their contact form After a few emails they responded eventually, but didn't understand the issue, telling me to return my parcel!
Their address is now 6 Warriston Terrace Edinburgh, a residential street. However, this has not gone on their glossy website.
I have now contacted Trading Standards who are investigating.

"The scarf I purchased is beautiful and…"

The scarf I purchased is beautiful and great quality and Alexandra did a great job. Thank you

"The product was just as pictured"

The product was just as pictured. Service was fast.

"Non existent customer service"

Non existent customer service! AVOID
A scarf was ordered as a present but had to be returned due to the poor quality itchy fabric. Item returned, still no refund. Tried to contact them by phone and email but not once has anyone replied.
Feeling like this is a scam and will be contacting my bank to pursue this.

"Most beautiful scarf!"

Negative reviews, really? I ordered and received, within the timeframe, the most beautiful 100% authentic cashmere scarf anyone could wish to purchase. Quality of item and delivery service outstanding! Wouldn’t hesitate to both recommend and purchase from this company again. Thank you!

"Wrong scarf recieved, no shipment order email and poor customer service."

Ordered two scarves separately 2 days apart. The second order received a confirmation of being sent with tracking the first did not. Spoke on the phone with someone who confirmed that it had been sent. Both scarves recieved and the quality is lovely. However, both scarves were ordered in the larger size. The first was smaller than the second, therefore was the wrong item. The smaller version of the scarf is £20 cheaper. I contacted Edinburgh cashmere via email providing photographic evidence of the size. This was sent of the 5th of December 2024. As yet, I have received no response.

"Good choices at good prices"

Good choices at good prices, quick delivery

"Beautiful fabric and quick receipt"

Beautiful fabric and quick receipt

"The item was sent back to you by Royal…"

The item was sent back to you by Royal Mail, through no fault of my own. It was meant to be here today, Christmas Eve, but now isn’t. It was a Christmas present for someone. If I could give zero stars, I would. Thanks