"Below one star"

Below one star. This company does business illegally - advertises rates that are nonexistent - and does not credit the customer when outages exceed their guarantee. States that allow Spectrum to do business this way are also compromising their reputation. Its always shocking to encounter large companies that prefer to do business dishonestly.

"pectrum Mobile's has misleading…"

pectrum Mobile's has misleading advertisements and deceptive practices. Spectrum claims to offer a phone buyout program up to $500 per phone, but this is far from the truth due to numerous hidden conditions.

Firstly, there is a cap on the reimbursement amount, despite the promise of a $500 buyout per phone. Additionally, the process includes a soft credit check, and the reimbursement amount is contingent upon the results of this check. When I requested the policies that determine the reimbursement eligibility, Spectrum refused to provide this information.

This lack of transparency and misleading advertisement is unacceptable. I expect Spectrum to honor their advertised promises or provide clear and upfront information about all conditions and limitations.

"False Advertising!"

So, Charter Communications released a brand new promotion that claims to aid new and existing customers. This promotion is on their corporate website guaranteeing better speeds and more choices for their customers.

One such option is getting the 1GB internet service for $40 when bundled with 2 lines of Mobile 'AND/OR' Video Service. Upon contacting Spectrum/Charter about this because I was confused about pricing and billing. I was told that this only applies to NEW customers, so the current existing customers who have been with Charter are pretty much shafted on this promotion as I wanted to bundle my Internet with 2 lines of their mobile service that I have for myself and my son.

Their website does NOT state this is only for new customers. So now I am looking at a bill of $85 for my internet instead of the $40 a month AND a $95 dollar month for the mobile. The mobile I am fine with, but why is my internet bill NOT lowered to $40 and instead placed at $85?

This is false advertising, I have even taken a screenshot of what is posted on their website. This is ridiculous, they claim to want to keep customers yet negate existing customers from being able to partake of the promotional deal!?

1/5 stars 1/10 for customer loyalty on this companys' behalf. This better get fixed or I would suggest we all who are existing customers take this up with the BBB.

"Do the Math!"

I recently went with a different service provider. When I called Charter to cancel service, they informed that they don't prorate. Is it that no one there can do the math? I feel I've been cheated out of $95 dollars. Yes, Charter was charging me an exorbitant rate for crappy wi-fi, and I had just paid my bill.
What's almost amusing is that the person at Charter was in for the hard sell, telling me how much I would save if I just put my cell phone, cable TV and my Internet with them. The fact that I felt like they stole $95 dollars from me doesn't make me want to ever do business with them again.
Really Charter? If you want my business, stop ramping up rates and learn how to do the math.

"Spectrum is spamming me"

The last couple of years Spectrum has sent me emails. This is due to another person called Jesus who has given Spectrum my email address without asking. He keeps on renewing his subscription. I try to contact Spectrum to please make them correct the info so I dont recieve emails but I can only talk to a bot. Marking as spam doesn't work. Why doesn't Spectrum send an authentication email before creating account? How is it possible for someone else to use my email this way? STOP sending me emails...

"Messed up my move"

Messed up my move. Back charged me for service for old address even after asking for cancellation. Dishonest billing and the right hand doesn't have a clue of what the left is ripping off.

"Overcharged me for years, refused to cancel service, charging for a month I didn't use"

Spectrum overcharged me for years, the bill kept going up for internet service that kept going down more and more frequently. Constant outages. I called last month to cancel because I switched to Hawaiian Telecom. They kept giving me the runaround, putting me on hold, sent me to "customer retention" department. After an hour the call dropped and they never finalized the cancellation. I got busy with family visiting and didn't have time to call back, just called yesterday (2 weeks later) to find out they're charging me $75 for this month of internet service that I didn't even use. The customer service agents are completely useless and supposedly can't remove the charge. They can't prorate the service either. What a racket. DON'T DO BUSINESS WITH THIS RIPOFF COMPANY!

"SPECTRUM earned its bad reputation "

Spectrum gets lots of bad reviews...well deserved. A so called chat line repairman promised to get my computer on line within minutes...instead my system crashed. I saved my work and files (I am a writer) with the help of good computer repair shop. I asked Spectrum to reimburse me $200 for the work. They refused, telling me they are not responsible for damages done while troubleshooting a problem. If you are a customer already, I advise that you disengage. If you are considering Spectrum think again.

"We would like to point out this company…"

We would like to point out this company has no connection with Spectrum SMT !

"Who is running this company where do…"

Who is running this company where do they go to business school cuz I sure as hell want to make sure I never waste my money at that college They've got great products the internet's so high speed it will hat blow off your hat when you walk by but their customer service oh my God that is a different story I mean they're robbing the company blind and running off all their customers all they do is take stuff off your account just over the next person they transfer you too can add it back to your account and get the commission for selling you the same thing they just took off and and their employees know about it so how come the CEO everyone's running that place doesn't know about it they're not paying attention they don't care or they're in on it as simple as that another service for a little while now almost a year I think my bill is never the same each month that goes up up and up for no reason I'll call and tell me they got it fixed but the next month my bill will be even higher and now it's so high that I can't even pay it I got stuck with a phone I don't even want it didn't want try my best stop it from being ordered they took me with it anyway but come on I'm just I'm just a good old boy from North Carolina you know I don't know much about business but I know one thing if you don't know what's going on in your own company or don't even care to know what's going on in your own company you just step aside and let someone that does take control and your customer service they don't like it now hire somebody else I need a job