"Thank you Marie for "

Thank you Marie for all your help this morning, you are a great asset to the team. Looking forward to speaking to Tom tomorrow to tidy everything up for me.

"Citation has provided us with excellent support…"

Citation has provided us with support in both Health and Safety and Employment matters. Their service is excellent in ensuring our compliance, and they have a quick turnaround time for handling enquiries.

"Citation Atlas - HR Support"

Citation Atlas - HR Support with Tom Beckett.
An extremely comprehensive and personal hands on support via a Teams Call. Insightful citation navigational skills critical to providing improvement for employee engagement and optimize operations making sure we adhere to the compliance for employment laws. Added bonus it is recorded and sent to me to replay back.

"Just finished - H & S Meeting with E Adams"

Today we had our H&S visit from Errol, Wow what great visit as he was really knowledgeable in talking all things H&S and helped us start our journey to be on the right path, we was very patient and understanding especially to someone who hasn't has much prior experience doing H&S. He was more than happy to answer any questions even how stupid they sounded!! I look forward to working with him further and to getting our business to a great standard in compliance! Well done Errol a true asset to Citation! we shall recommend

"Tom and the team were of great help in…"

Tom and the team were of great help in getting everything started for us.

"Tom was so helpful!"

Tom Beckett helped me with my query today and was brilliant talked me through everything I needed to do with me via Teams. We are new to Citation and Atlas and have been so pleased with every aspect so far. Thank you Tom!

"Citation Support"

We have been with Citation now for 5 years and can't fault the support and information that they provide our business with.

We recently had an issue with closing the Year End for 2024 and Marie (Atlas Support) advised there was a slight bug in the system at the moment. Marie kept me up to date on this and when the issue had been resolved, which was within a couple of days.

"Avoid! Ridiculous auto-renew hidden in small print"

Beware!
- Deceitful auto-renew process which ties you in for the same period as your initial contract
- no communication prior to auto-renew
- ridiculous requirement of notice period of 6 months prior to auto-renew
- no communication or customer service contact prior to hitting the 6 month deadline
- auto-renew not flagged or highlighted
- despite inheriting the Citation services when we acquired our purchased company we have never used their services or had any contact from them in the last 2 years
- 'auto-renew terms' hidden in small print. Not within the 'ending the contract' terms or 'notices' clauses but under 'The Services' which I believe is another tactic to mislead the customer

We cancelled the DD and have now received a solicitor letter from them to claim arrears.

"Just completed the onboarding training…"

Just completed the onboarding training with Darell over Teams, he helped me understand and showed me how to best use the features of the Atlas system, and how to utilize the system to get the most from our team at our Club.
Really appreciate your help Darell, you are an asset to Citation

Many Thanks

Ross - Rhondda Golf Club

"Really great to speak to Allanah"

Really great to speak to Allanah, she was on my wave length! Explained everything perfectly. Great service as always