"The move from Ledger Live to Zenledger…"

The move from Ledger Live to Zenledger was a little rough

"I wish you would expand the blockchains…"

I wish you would expand the blockchains you allow to be imported. Hbar? Atom? Link? your support chats were great.

"I could not figure out and contacted…"

I could not figure out and contacted support and agent Nabin was wonderful. Within a few minutes he resolved my issues, Thank you Nabin

"I had a great experience with the site…"

I had a great experience with the site and was happy with how easy it was to enter all my info. One thing I did feel needs vamping up is adding more wallets like XRP, BitCoin Cash wallets, plus adding more exchanges to the list, other than these it's a great place to have your crypto taxes prepared.

"i did finally find a live person to…"

i did finally find a live person to give me the info i needed

"Your connection to Kraken is kaput"

Your connection to Kraken is disfunctional, both via API(?) connection and by download and reading of .csv file. Authentification failed in attempted connection via API or whatever it is. Then I downloaded my ledger .csv, as you specify, and your system declined to process the file, reporting several thousand entries are errors. No error was apparent on inspection, but what do I know, so I repeated the process -- meticulously -- with the same failed result and exactly the same number of asserted errors.
I gave up on ZenLedger at that point and sent raw data to my accountant - from all sources. It'll cost me a bunch, but at least I'll get my taxes done on time.
I won't be back next year. And by the way, you gave me a powerful incentive to write this review. At least I can confirm it's based on a genuine experience.

"Service is horrible"

Service is horrible, always trying to sell you something else, and the data is not correct.

"Super Easy to Use"

It was super easy to use. Instructions were very clear. It took me less than an hour to complete my Form 8949 using KuCoin, Uphold, and Coinbase.

"locks up when updating holdings"

So many issues with using this software; every time I make entries and import new wallets, the platform takes FOREVER to update holdings. It is almost like the platform locks up every time I try to update holdings. I have had to message support at least 5 separate times to get them to release my holdings manually.

"Might not work for all exchanges"

The software worked great for my Coinbase .csv file but would not populate the IRS form 8949 for my Nexo .csv file