"Stay away from ZenLedger"

They program isn't working for me. It continues to hang up and not let me see my reports. Also, I have trouble frequently with logging in. Sometimes it will login and sometimes it won't. I have reached out to support by phone (left message several times) and by live chat. I can't get a response from either one. I would like a refund but I doubt I could get a response on that as well. I would recommend using another software and staying away from ZenLedger.

Update: They have finally responded to me after numerous attempts and are trying to fix the issues. They are still hard to get a hold of to get help.

"Super Quick and Reliable"

For a beginner you couldn’t ask for a more seamless experience. The API integrations made it simple for me to file quickly and ensure my transactions went through. Customer service was quick to answer and knowledgeable about all my questions. I will definitely use this again next year.

"Easy to use and great customer service"

This site made my life so much easier this year! I used a different product last year but ran into a couple problems and unfortunately couldn’t get much help from their support. After switching I was able to refill my previous years taxes with the correct numbers

"Excellent Product"

I sold a lot of crypto in 2021 and initially tried figuring out my tax gains/losses manually. That was a nightmare...so I went to an accountant who claimed to know how to do it and he wanted to charge a ridiculous fee. So I researched different Crypto tax software and found Zenledger after reading some reviews and getting recommendations from some friends. This product was very easy to use with some kinks, but once you figure it out with some of their stellar customer service folks it is easy to manage. Highly recommend.

"Super easy and accurate!"

I submitted my crypto transactions for taxes to the IRS few years ago and they replied back with a possible audit. I then decided to try out ZenLedger and it worked perfectly! I've been using it now for the last few years. Super easy and accurate!

"Excellent customer service and product"

Excellent customer service and product. I have pretty complicated transactions with a lot of defi and nfts. Zenledger help me to see what my income was and I used it in Dec for tax loss harvesting which was great for OHM clones.
I needed some phone support and it was easy to schedule a time and they also helped me make some spreadsheets. Amy was great. I think she used to work for Turbotax.

"Non-Existent Customer Support"

I've been trying for over a week to get some support with this platform and I have yet to receive a reply.

Their system says "Chat live with the Customer Success Team from 9am-9pm EST 7 days a week" however that is not at all true from my experience. I have yet to engage with someone "LIVE" over chat, or receive a response other than a quick link to some support article that I had already read through.

"Don't sign up. Platform didn't work for me and they are ignoring my request for a refund."

The service did not meet my tax needs in the least. Imported transactions were incorrect. I contacted the company for a refund, got the "well, have you tried this . . ." runaround, asked over and over for my refund, and was told "OK." I then emailed them two weeks later. No reply. Now pursuing a fraud claim through my bank.

"Asset taxes made easy!"

I am easily and readily able to track my assets. Connectivity to my wallets was easy and seems reliable. I can track all of my assets with ease and have the comfort and knowledge of all my tax needs for this coming tax season.

"Fast, Easy and Accurate!"

Fast, Easy and Accurate!