"way too expensive for what it does"

way too expensive for what it does

"ZenLedger made it very easy re:crypto…"

ZenLedger made it very easy re:crypto taxes

"looks great, so far..I need to see the tax forms…"

looks great I need to see the tax forms filled out to know for sure

"It is really hard to edit what has been…"

It is really hard to edit what has been uploaded, I found duplicates that I can not track to the csv file I uploaded and just remove. I have files that got miss labeled and makes it look like coins went to a different wallet. I have exchanges that still show having a balance but when I log in and look I see a zero balance, was connected through the API. the help articles are not helpful. I am expected to edit all the tables with out having specific information on what to do. I have security concerns on what happens if your systems get compromised the hackers will know who I am and what my balances are. especially when it says I have the wrong balance. It always shows an error I need to fix regarding some old failed alt coins I don't have complete records on as something to fix. I have complained multiple times about lack of integration from major wallets. you ask me to pick the wallet and down load the csv file but when I upload it it fails. how has your team not learned what the csv file will look like and just integrate it on your side. that would be a real service but each year it is a huge pain point.

"I got cancelled twice my appointment…"

I got cancelled twice my appointment and no reschedule nor response from you.

I'm going to ask for my 30 day money back guarantee.

"CS rep went above and beyond to…"

CS rep went above and beyond to troubleshoot and resolve. Excellent customer service.

"The CS rep went above and beyond to…"

The CS rep went above and beyond to help find the error in my transactions

"Absolutely amazing customer service!"

Absolutely amazing customer service! Every person I chatted with has been tremendously helpful and extremely knowledgeable. In particular, representative Sumit helped me troubleshoot my imports so that everything lines up accurately. His technical savvy is unparalleled.

"Questionable data, NO customer support"

Honestly, if you have a bunch of wallets and exchanges I’m not sure the numbers are even right. It’s gives a complicated mess of a spreadsheet that makes it very hard to compute basis and gain/losss.

Secondly, they have non responsive customer support. I paid for an account last year and now I can’t access my account and get no response from custom support.

"Ease of use"

Ease of use, very tech/user friendly software. Great customer service and from the research I've done the lowest cost compared to cointracker coinledger and a few others I forgot the names of. Zenledger also offers discounts for repeat customers, and I will recommend them to anyone I know who holds crypto. Thanks very much Zenledger.