"Great"

Great service

"bugs and lack of support."

bugs and lack of support.
It does not support sgd fiat, and also does not support options on derribit. say it support kraken but when I upload csv I downloaded from kraken it says the format is not correct. Also because of issues with other exchange it says that my data in kraken does not reconcilled. I ended up spending more the 10 hours to comb thru all the transactions and to make changes to file format. also for the exchange it does not support when you upload a properly formatted csv with the exchange name fill out they won't show it but just says manual, which does not help when reconciling. not recommended until they get these issues fixed.

"Kinda difficult to figure out"

I dont even know where to begin. Zen Ledger imported some of the key transactions off of the major brand apps. The others, not so much. It made for a very difficult and tedious process for me to try to match and verify transactions. I'm not sure how the process can be improved but by the end of the day, The ledger had me making way more than I actually did. So, I don't know what went wrong, but I'll probably get killed in taxes this year and I never took profits. I dont think I'll ever use the ZenLedger again.

"First timer"

I needed help with entering my wallets and exchanges. It was easier than I’d suspected with Xenlefger support.

"It was somewhat helpful but not…"

It was somewhat helpful but not actually possible to integrate with TurboTax desktop. I had to manually enter “Cryptocurrency” as a brokerage and now I have to mail an additional form. I hate mail.

"Easy to use"

Easy to use , fast , but I felt upsold on multiple years ...

"Charged $150 for a tool that didn't…"

Charged $150 for a tool that didn't even integrate into my tax software as described. Don't buy.

"Love ZenLedger"

Love ZenLedger! Love Jen!
Learned so much from Jen and she made crypto tax mystery so much more understandable! I am now 100% confident submitting my crypto taxes by April 15!

"I had a hard time manually compiling my…"

I had a hard time manually compiling my transactions across many blockchains, wallets, exchanges etc... Satchit from the Zenledger support team was very helpful and worked ith me from start to finish. Now that my info is published, it will be easier next year. Highly recommend this platform and team.

"Extremely expensive, no support."

Extremely expensive PER YEAR recorded if you have a lot of transactions. No response at all from customer service with questions. Did import all transactions fairly easily.