"2nd Home Purchase Experience"

This is our 2nd time experience with Nesto and same as last time we were treated with excellent customer service, specifically Elischa who demonstrated professional ethics and dedication to our file. He provided us with good insights, and made the entire process so seamless for us. process. Thanks much Elischa for always kind approach, gentle heart, easy to work with, and ever easy to reach out anytime even during weekends and holidays. It was a quick turnover from the date of signing the Builder’s contract to eventually completion and possession date. Nesto was there to guide throughout the process. I highly recommend Nesto for everyone whether a first time home buyer or even your 2nd or 3rd home purchase.

"Professional, Reliable, Available to their customers"

Contacted me after the initial discussion half a year ago. Were there to answer questions and make changes to the application. Explained the required steps in great detail. Delivered on their promises.

(Thank you, Alcindo and Madison!)

"Professionals who don't make empty promises"

It was our first experience with the Nesto team.
I've started this process with another famous broker who wasted 7 business days making absolutely empty promises, and wasn't able to complete it.
Thanks a lot to Karun,George and Charles whom I directly worked with from the Nesto team. They are professional, helpful and so supportive and very proactive.
I will recommend nesto to my friends because these guys don't make any empty promises and they were able to provide me with a mortgage pre-approval within a few hours and the mortgage approval within 24 hours

"Amazing company"

Exceeded my expectations and saved me lots of money

"Great customer service from Elischa"

I happened to be talking with Elischa about my mortgage renewal. He tried his best to offer choices and answered my questions patiently. Though I didn't go with Nesto due to the rates, the great customer service from Elischa was impressive. I would contact him again when a future need comes up.

"A big pleasure to work with Nesto"

Nesto team's efficiency is amazing. They finished reviewing my documents and completed my mortgage application in the time much shorter than I expected.
I contacted 4 lenders earlier and nesto offered the lowest one and best prepayment options.
Thanks again to Karun and Alcindo whom I directly worked with. They are professional, helpful and so supportive.
I will recommend nesto to friends.

"Frustrating experience with Nesto"

My experience with Nesto has been so frustrating. They have proven to me that they're unreliable/unresponsive provider which the one can't depend on on serious matters.

I've opened a new mortgage application thru their online portal and get contacted by one their mortgage advisors ---> spent an hour on the call with him answering all sort of questions he has about my financial situation and etc and we agreed that he's gunna email me a list of all the required documents for him to help me upload it to the application so we can submit the application asap without further a due.

I then spent another hour afterwards scanning, uploading all the document he asked for and sent it to him by email ---> everything is fine ---> all good --> application is marked as completed/locked and submitted to Lender for review. Up to this moment everything was smooth and nice.

Then he goes silent for few days without any update whether from his side or the online application status. I emailed him to ask about an update, then he replies me back that they need more employment documents. I said fine and submitted it, then he go silent with no updates for few more days. I have to email again how're thing?! why you are so slow?! Then he reply me back asking for more and more documents! Like WTH guys!!! You have been in this industry since 2018 and i have to spend one full week with you just to tell me what sort of documents you want. Like is this the first application to process?!! You can't just list all what you want so i don't have to waste my time going back and forth in emails asking for updates and you get back to me when you figure out there're more docs needed!!

However, this is not even my main concern, my concern is about communication. I have tried for two full days from morning till afternoon to get a hold of anyone from customer success on the number they provide on the application page but guess what!!! No one ever replies. I even called their support number, and they themselves wasn't able to get hold of anyone to help out nor my assigned mortgage specialist is even bothering to reply on my email! What a Joke company!

As a tech lead myself, the first time I've seen a tech/Digital company taking over an aged industry like mortgages and financing, and they make it worse and more bureaucratic than it it already. I secured some form of mortgage approval from the top 3 banks in Canada in less than 24 hours while spending an entire week with nesto going back and forth to tell me what documents they want all while their online application is showing everything looks good and processing normal. Terrible! Terrible!

"Elischa was helpful and easy to work…"

Elischa was helpful and easy to work with. He went the extra mile for us.

"Nesto does not respect in good faith the contracts it signs."

Nesto refuses to honor its clause of transferability in its mortgage contracts.

We were given the reason their investor refuse to take the alleged increase risk of our new property on the basis of risks of flooding. The certificate of location clearly state there is no apparent risk. The town administration states there is no risk. I even shown studies ordered by the Government of Quebec clearly showing there is no risk of flooding on said property.

Our house insurer had no issue insuring us. Furthermore, they even evaluate the risk of flooding so low they proposed extra flooding coverage (Which we won't be taking since the terrain topography is such it's practically an impossible scenario).

Nesto only gave us phony explanations without basis or proof.

Nesto refuses to give us proper and formal justification from its investor on how the risk is too great.

And now, Nesto will not reply to us or try to contact us.

As of right now, we will need to pay a penalty because of the early mortgage termination. We will also have to pay extra interests on the on the remaining principal of this loan as it will be transferred on a loan with a higher interest rate than what our contract with Nesto states.

Finally there's all the stress induced by this situation. We had to find a new loaner fast as our offer on the house was conditional on financing.

"I first saw nesto mortgage on google at…"

I first saw nesto mortgage on google at a very good interest rate offer,fill out some information and minutes later got a call.they have great service personel and there always there to help by email or phone. Didnt have any hicupes it was smooth,and there understanding of situations. I got my mortgage approval tge same week and a amazing 4.84% interest. Thank you nesto for changing my life and having confidence in me!!