"Highly recommended!"

Highly recommended!

"Poor quality car and bad customer service"

Picked up a car from split centre and delivered it back to Zadar airport. When we picked up the car it was covered in hundreds of scrapes and scratches and hadn’t been looked after. When a car is so visibly battered it makes you question the safety and quality of the car. When we questioned all the marks, the employee clearly couldn’t have cared less and didn’t offer any alternatives. Never the less we took the car and returned it back to Zadar airport a couple of days later. Upon arriving at the airport there was no employee from Avax present (despite it being within their hours). We had to wait around 15 minutes for him to turn up (when we called he was still making his way to work!!). There were a couple of people in the queue in front of us who had already been waiting 45 minutes when we arrived and were going to miss an attraction they had booked tickets for due to his lateness. When we returned the car the employee did not bother to check the car with us, just told us to give him the keys and paperwork and leave. I would not use this company again and would not recommend to others.

"Split city centre"

We hired a car from Split city centre. The man who served us was friendly, professional and gave us good tips about the car. We were upgraded and he took his time explaining the terms and conditions and any current damage to the car. We dropped the car back earlier than we had planned, but he was so accommodating and helpful. Great experience with Avax!

"Super Service"

I selected AVAX because of the good ratings which were obviously well deserved. Unquestionably the easiest most efficient car rental I have ever done.
Pick up in Dubrovnik was fast and easy - reserved on line the night before and all was ready- in and out in 5 min. Turned the car in in Split and that was also 3 min. Rates were also better than others. Highly recommend

"First day of rental wasted waiting for car to be swapped"

Car I requested was not available so told I was being given a car which would be collected again that evening. After waiting around for half of first day someone called at 7pm with the same car as I already had in manual instead of automatic. This was a cheaper car than I paid for but no effort made to recoup balance to me or no gesture at compensating me for wasted time waiting for cars to be swapped to suit Avax. Car I had was fine but I would not use the company again after how this experience with them.

"Soyez vigilant !"

Chers français, faites attention à bien avoir une carte de crédit et non pas de débit comme c'est le cas pour la majorité des cartes standards en France (ceci est indiqué sur votre carte). Sinon vous payerez une assurance premium qui est censée vous garantir zéro franchise. J'ai bien dit censé !

En effet, soyez très vigilant car dans la majorité des cas (soit petits accrochages, rayures...), vous payerez quand même les dommages, sauf si vous appelez systématiquement la police pour vous dédouaner de toute conduite en état d'ivresse, stup... Si tant est que la police daigne s'intéresser à votre situation.
En gros pour la faire vite, l'assurance fonctionne que dans le cas où on a un procès verbal de la police que ce soit de la moindre rayure au gros accident immobilisant le véhicule.

"Recommended company with clear pricing and good customer service"

Overall, a good experience. We chose this local company as they provided extras for free that the larger companies charged extras for - additional driver and a green card for crossing the borders with Bosnia and Montenegro. The cost of renting a GPS was also good at €45 for 2 weeks. Also, we could specify a Suzuki Vitara, which is exactly what we got. The car was almost new, very clean and in excellent condition. The Dubrovnik office is off-airport but only a short walk from the terminal. You just have to be careful crossing the main road with suitcases. An official crossing point would be much safer. We had quite a delay picking up the car as there is only one person on duty at a time and there were two other families ahead of us in the queue, each of whom had non-straightforward bookings resulting in lengthy discussions. Fortunately, our car pickup and subsequent drop-off was quick and easy.

"Everything was very easy"

Everything was very easy. I got a message with the phone number when I arrived at the airport and I just had to contact the agent.
The car was 1 minute away from Split airport and the process was very quick.
The delivery at Dubrovnik was even quickier. The car was in good condition.

"Excellent Service"

Excellent Service , was met at arrivals paperwork was done in less than 5 minutes and car was great. Drop off was easy as well , would 100% use these again, much better than the big corporate companies.

"Great & friendly service - more than expected"

Great service - friendly guy who even picked us up and dropped us off at the port, even out of office. Amazing experience.