"Fantastic customer service on the phone…"

Fantastic customer service on the phone while booking. When I arrived there wasn’t a specific dream collection person at the desk. I went to the main counter and they just gave me the key without a greeting or showing me where the car was or how to operate as it was brand new.
The car and the staff on the phone are amazing. Value for money was good

"AVOID"

AVOID! They are scammers. Their staff member Ian Highland is nothing but rude, unhelpful and arrogant. After hiring a Range Rover SVR for my wedding, A deer ran out into the car the night before (I have full evidence) - long story short. Ian did all he could to make sure I lost my full excess (£4,000). I have three official quotes from Range Rover themselves with a total of £1500 max for the damage. Ian made sure that I would be charged for my full excess. Not once did he guide me through the process to make sure they were going to do all they could to help, not once did he show any sort of compassion or understanding. His first email simply read “this is going to be over £4,000”. After calling him, he had no evidence, quotes or proof that this was correct. He was just hoping I would simply agree. They are scum. DO NOT RENT FROM THESE GUYS. How he sleeps at night I have no idea. A true vile man at a heartless organisation.

"From beginning to end spectacular…"

From beginning to end spectacular service, swift , professional and amazing vehicle selection

"Amazing driving experience without the hassle of owning a supercar"

Excellent service, amazing cars and very reasonable excess mile pricing. Making dream car dreams come true :D

"Great experience overall"

Great experience overall. Friendly people and car was great. Very smooth process. Would recommend if you want to rent an exclusive car in London area.

"Impeccable customer service and wonderful cars for rental"

Despite having tricky requirements from my end about providing the IDs at the time of the booking and paying a deposit with a trickier Indian credit card, Sumit has been very accommodating in confirming all the requirements of the booking over two days by following up with utmost patience and cheerful demeanor. He has also taken the time to answer all my questions and even arranged for a very early pick up on a Sunday (Bayswater branch of Hertz Dream collection is closed on Sundays) from the Marble Arch Hertz branch. I was very pleased with this memorable service and I would like to book with Sumit and Hertz Dream Collection every time now. Wonderful and well maintained luxury cars collection for rental.

PS: This is already my second time renting with this branch, whilst the first rental was for a convertible car in September 2021.

"Brilliant welcome from front desk and…"

Brilliant welcome from front desk and guy who handed me the car. The car was epic and in wonderful condition.

"Excellent service"

Excellent service, very professional. Have used on several occasions, and highly recommend.

"Great cars, great service"

Excellent selection of vehicles and a professional, knowledgeable and helpful team. I will use Hertz Dream Collection again.

"God's own toybox in a quiet lane behind Bayswater tube"

In a quiet lane behind Bayswater tube, in a low key warehouse, is God's own toybox of wonderful cars, kept in perfect condition by the excellent Hertz Dream Collection team. I used to be a Member of P1, the performance car club, but HDC gives me the same quality of product, with far more flexibility and, at least for me, a much more convenient location. It's the ideal way of having a performance car for a few days, without the cost and inconvenience of ownership.