"Ian and his team were great"

Ian and his team were great! Very professional and delivered 10/10 customer service. Deff will be revisitng

"Amazing!!"

I rented Audi A5 and had a great experience from beginning to the end. The staff are so kind and helpful and the condition of cars are really amazing! If you are looking for a 5 star car rental experience, this is the place!

"Amazing Car, Great Delivery & Pick-up Service"

5 Star Service.

Amazing vehicle, great delivery & pick-up service. Competitively priced.

Not all car hire firms are the same LOL

"Very professional team & service"

Very professional team & service. Cars always in immaculate condition

"Great service."

Efficient service. Used a few times now. Would recommend 👍

"Perfect long weekend with a top spec G63 AMG"

Rented a G63 AMG for a long weekend - the team had spec’d this brand new car to the absolute maximum with every option included from factory, including the best colour (matte black) in my opinion for this vehicle. This made the entire experience even more fun and worthwhile. The team is friendly and helpful at every step from the first enquiry through to returning the car, and they are more than happy to accommodate any request in between. They also respond instantly over the phone and by email which is hugely appreciated. I will be back soon to try out other options in their impressive line-up and would happily recommend them to anyone thinking of doing the same. 10/10.

"Fantastic Service"

My experience of Hertz Dream Collection was excellent from the first enquiry phone call to the delivery and collection, the DB11 was everything I had hoped it would be, very professional service, I would highly recommend Ian and his team and I look forward to hiring my next dream car.

"Great service"

Great service - great cars. Very polite, professional and helpful.

"Great experience"

Incredible customer service, everyone is very professional and extremely helpful. New and clean last model cars.

"Contrast between staff was stark!"

Collecting the car from Bayswater was straightforward, I have encountered the staff here for the last 3 christmases and they are all polite, friendly and professional.
Returning the car to Marble Arch was problematic. The security man (a large, Eastern European man) was completely distracted by being on his phone. I parked at the top of the entrance for around 10 minutes, I hand gestured to him that I would like him to lift the barrier so I can return the vehicle. He ignored me. Eventually, I got out of the car and asked him how I return the car. He was rude, abrupt and shouted at me to move forward to the barrier.
Somehow, this incident overshadowed the positive experience of hiring the vehicle. Hertz customers should not be subject to being ignored, shouted at and treated contemptuously by any member of your staff. Disappointing!