"Fantastic lounge!"

Fantastic lounge!
we are really happy with the sun lounge we purchased.
Delivery was on time and assembly was easy and quick! Brosa is really interested in post purchase satisfaction which is great to see.

"Great customer service"

Great customer service, I actually got to message a real person, Mark, who was super helpful with a refund I had to make. He offered alternatives and was very pleasant to deal with - I will definitely be shopping with this company in the future for the excellent customer service they provided at 8pm at night.

"BOSCO MODULAR FLYING CUSHIONS"

BOSCO MODULAR LOUNGE cushions FLYING OFF cannot stay together. This lounge looks great as long as you don't want to sit on it. The minute you do the cushions fly off! Apparently I am the ONLY person to experience this, AM I? Well the lounge suite was that good it is no longer made... hhhmm WHY? I have called emailed sent numerous photos and made suggestions. The design experts told me to add velcro underneath to keep them in place BUT this has NEVER happened before so they have not included velcro. I suggest that the velcro be sewn into the covers and new ones be sent to me in a material that is not so slippery but the design team said that because it is discontinued this is NOT an option. I was given a $100 refund for inconvenience from a $2300 lounge that doesnt stay together and the slips on the cushions dont stay in place. if this was a family with kids using the lounge I could understand but I am 1 person that barely sits on the chair and it moves the moment you sit down. So I have asked for a full refund or exchange and i have not heard from them, so then I thought i would try adding velcro to the existing covers myself. This lasted almost 20 minutes before the covers started moving again. There are many other lounge retailers that provide great lounges with great service in these times give them your money and service. I would NOT recommend to anyone.

"Amazing product and great service."

Amazing product and great service.

"DO NOT BUY FROM THEM UNLESS YOU USE A…"

DO NOT BUY FROM THEM UNLESS YOU USE A CREDIT CARD (I.e can claim money back from your bank when this company most likely fails to deliver the goods within a reasonable timeframe)

I ordered a lamp in 7/11/2021 for delivery ‘before Christmas’. Currently 18/4/22 - only 2 of 3 boxes delivered. I have essentially paid $183 for a useless plastic lampshade and a concrete base.

Terrible issues with the delivery company used. Items either lost or simply not delivered. Multiple days off work to be in for delivery which just doesn’t arrive.

Customer service delays. Several days to generally get a response. The response is usually ‘can you confirm it still hasn’t arrived’. Totally infuriating.

Previous issue with ordering a triptych where they sent 3 of the same image. Eventually resolved but long delays with them needing to reorder the item.

Very disappointed.

FINAL UPDATE: 182 days after my order the final part of the lamp arrived. Looking at it makes me feel sick because of the appalling amount of effort to receive what I had paid for. I was ghosted by Brosa in the last two weeks and received no support from them. I was repeatedly lied to by the delivery company Mainfreight. It turns out the initial order was in the warehouse next to the reordered one since December. It’s 6/5/22. No offer of compensation.

"Love Brosa- so much that half my living…"

Love Brosa- so much that half my living room is Brosa products. The showroom team are so great at helping you piece together your dream room. Great quality, fast service!

"Still don’t have my furniture"

Disappointed with the lack of communications with delivery delays. I was supposed to get the items in 2 weeks from order date as indicated on the website and it’s been two months. Still haven’t received my sofa and entertainment unit.

The main reason I decided to purchase from Brosa was their fast delivery but I really should have ordered from somewhere else that can fulfil their promise.

"Amazing experience"

Amazing experience in dealing with the Brosa team at every point. My purchase went smoothly and delivery was organised. I was communicated with by the team in keeping me updated with delivery and was able to get in touch with customer service easily, I wish I had purchased my sofa with them as I am having a nightmare experience with a different retailer.

"Excellent purchase once again"

Excellent purchase once again. Super happy with my armchairs. They are large and comfortable to sit on and read a book by the fireplace. Service is wonderful and delivered on time.
Already have the next purchase lined up.

"Affordable product for the comfy and style like lux.."

I definitly love the comfiness of the lounge that I bought from Brosa, style suits on what I am looking for. Service and delivery was fast got my purchase less than a week that I pre ordered it. Thumps up 👍