"Lovely people to deal with"

The team at Sonovate are lovely, super responsive and passionately dedicated to their customers’ success.

I've really enjoyed my dealings with them.

"Review for Jenny"

I have always dealt with Jenny. My experience has been fantastic and we have built a close relationship. I feel supported at all times. Jenny goes out of her way to help us! Thanks Jenny

"Truly unbelievable service"

Their service has blown me away. I can’t thank Alex from the customer service team enough for the help she has provided me with.

This is worth every penny.

"Very positive experience"

Working with the Sonovate team was smooth and lovely. Great communication at all times and clear briefs. The team were also fast to answer the phone or set up zooms if I had any doubts about the brief. Overall very positive experience and would work together again in the future, no doubt.

"Olivia has been extremely organised and…"

Olivia has been extremely organised and informative with regards to our COVID furlough claims? Providing us with detailed breakdowns for each individual.

She has eased the process for us at every stage, her advice has been helpful and clear allowing us to make decisions inline with our business needs.

"I would recommend to AVOID Sonovate"

AVOID, PLEASE DO DUE DILIGENCE!!!
IF YOU'RE AN AGENCY OWNER PLEASE DO NOT MAKE THIS MISTAKE...

Seemed like a really good idea initially, The contractor online platform is great and they'll do a great job at selling you the service but this is where it all goes downhill and you'll buy it because of the online platform...

If you want a company who will give you MORE work to do, MORE headaches with clear lack of training or knowledge, MORE compliance to do then go with SONOVATE.

I let so many red flags pass because I gave them benefit of the doubt, you'll have to chase all the emails again and again to get a reply. Some emails were even being opened 20+ times before a reply.

The majority of positive reviews are even written in the same language/phrasing the guys that work at Sonovate use, not surprised...However, I'm not saying the reviews are fake but do simple search of the names in the positive reviews, most are fake...

HIDDEN FEES, DONT EXPECT TO TAKE ANY OF YOUR MARGIN EVENTHOUGH YOU HAVE TO DO ALL THE WORK FOR THEM

Cowboys and only care about money, NOT your business.

Don't expect a 'dedicated account manager' as you 'haven't done a significant amount of business with Sonovate' [even though you're promised one from day one]

Lack of communication internally and externally.
Complete lack of training.
They can't read timesheets or invoice properly, I had to dictate the process.

Absolute lack of cohesion

They offered me a discount when I said I'm leaving. Quite frankly, wouldn't work with them even if it was free.

As a new business, you want to make sure you make good decisions for your business, unfortunately I made a bad call and learned the hard way, do not make the same mistake as me. If you're a small business owner, please don't make this mistake for your business....

Other options, there's a really good guy called Jim @ Business Expert Invoice Finance, he will put you in contact with a few different companies based on your circumstances, best of all his service is free. Then you have a choice of many reputable companies who actually care about your business and will do everything for you.

He pointed me in the direction of:
Positive Cashflow
Bibby Financial Services

But also offered many other options too.

"good customer service but very clunky…"

good customer service but very clunky onboarding process

"Absolutely Excellent"

Absolutely Excellent throughout the whole furlough process, worked out all payments, and put everything very clearly. Strong communication thank you very much Olivia

"Fast & Efficient"

Fast, efficient, specifically working with Oscar and Olivia has been a real pleasure!

"Oscar has been particularly helpful…"

Oscar has been particularly helpful throughout the process.