"So bad, I can't even..."

This is for a 2013 experience that still haunts me to this day. Whenever I need a giggle, I look up 'Hunter Express reviews', not because I like to see people getting screwed over, but I love how creatively expressive screwed-over people can get! This company is just an absolute stand-out. '1 star: Bad' is so woefully inadequate to describe their abject lack of anything approaching competence. I am gobsmacked they are still in business after 6 more years of the same 'service' I received. They managed to completely 'lose' my fridge. The company I bought from were never able to recover the fridge and had to get the manufacturer to deliver me a replacement one directly from their factory. The funniest thing, though, was when I got home one day, many weeks after the fridge originally went missing, to find a slip from Hunter saying they had come to COLLECT a fridge but no-one was home. Gosh, I wish so bad that I had been home that day. True story. The end. (This review has been edited because Hunter complained - I feel like if they spent their efforts on actual logistics and better customer service, maybe they wouldn't get such terrible reviews)

"Poor customer service and no communication"

I have had a item in limbo from Sydney to Perth for three weeks now with no answers or viable response! Very disappointed!

"Excellent service from the Newcastle…"

Excellent service from the Newcastle Branch of Hunter Express - they went out of their way to deliver a difficult cargo- worked after hours to get the delivery on time.

"Terrible company. No delivery. Uncontactable."

I’d give this company no stars if I could. On the phone trying to speak with someone for ages. Product not delivered within timeframe. No communication and don’t return calls. Was told it would be delivered 1-3 days. A week later nothing. The lady answering the phone was good but could do nothing to help me. Worst courier service I’ve encountered. Please do not use them as a company they will make your customers very unhappy.

"Good experience"

Good experience:
I ordered a bed and mattress, I was able to track the items and it took three business days to arrive. The driver Karam contacted me by phone in the morning and we organised the drop off. The items arrived at the exact time he told me. He was polite and followed my instructions for drop perfectly.

"Package is over a month late"

Package is over a month late. Received a text one day saying I was not home when my package was deliver collect from local depot. I was home on this day and no one knocked on my door and no slip with any information was left. I have attempted to call Hunter express every day since with no success and have also emailed with no response. My package tracking number no longer reads. I am unaware of where my package is. The worst service I have ever received, not even able to find a contact number for any of the Depot is Western Australia.

"Worst Courier company I've ever dealt with"

I have used many couriers but Hunter Express is by far the worst. Purchased expensive TV from Appliance Central. Took two days to reach Adelaide from NSW but has been sitting in the Adelaide depot since 21/08. Don't bother calling because you will run around in circles to only be directed to a website or told to contact the seller if you item has no arrived. Called again to speak to someone and was on hold for 55 minutes before the phone hung up. When finally getting through I was told that a message will be sent to the depot to call me back. Not surprised no call back. No direct number or email to depot. Pathetic customer service.

"Help! Where is my delivery??"

Help! Please, can someone please just contact me and look into where my delivery is! Can't get any help from Hunter Express and when I go to where I purchased from they have no more information than I have, which is nothing. No tracking information on website, grrrr very frustrating. Can someone look into this please??

"Extremely dodgy couriers"

Driver delivered the wrong parcel to my house and removed the delivery label to try to cover it up. Lucky the phone number of the recipient was left on a small part of label still intact so we managed to find the owner of the parcel left at our house. After a week of waiting for our parcel we found that Hunter Express had marked it as delivered. No help provided at all, had to track our own parcel down. No communication or refund forthcoming from the company. Have sent them emails four times now. Decided not to buy from the seller again due to Hunter Express. Terrible customer service and two people would not have received their parcels if we didn't do some running around ourselves.

"Utterly disappointing"

Not good. Apparently delivery was attempted yesterday. That's a total lie. I was home all day and would have heard the door easily. It says I was carded but I wasn't so now I have no idea where my package is, and where I am supposed to pick it up from. On top of that I was expecting them to deliver it to my door (like is paid $70) for as I don't have a car currently. When I try to call them up to call them up there is no response; completely automated, and when you try to talk to an operator their inbox is full with other enquiries so it's impossible to leave a message. When you try to call the depot, there is no phone number or email address listed so now I'm left to worry about where my package is and how I'm supposed to get it to my place. Great way to make a customer feel!