"Very nice people and fast replies"

Wasn't to sure about the company at first as I have never heard of them before but the item I ordered sent it with this company to deliver from NSW Sydney to me in brisbane. I didn't know when delivery was gonna be so I emailed and got a reply saying they don't monitor them anymore and that was very late at night to wake up this morning to an email saying my package had arrived in Brisbane this morning and would be delivered today was a bit worried as I live in a complex and deliveries are a bit hard to get in here but the driver came to my door and even carried my boxes into my garage so thank you to Les for replying to my email and the guy who delivered my package very carefully as one box was fragile.
Even the coronovirus happening these people are still working through trying to deliver even with delays and risking them selfs.

"Appalling service"

Appalling service, rude and slow. VIP couriers did not meet time frame either. Running a business for twenty years I depend on an efficient courier service and this one does not deliver.

"I wish there was a way to give less than 1 star as they don't deserve even 1 star"

I like to always share positive reviews and never write bad reviews publically unless they are really really bad!!....

I wish there was a way to give less than 1 star as they don't deserve even 1 star. We had a delivery 2.5 months late. Granted unfortunatley the company we purchased the item from went into administration so the whole process was a bit disrupted. However I gave specific instructions for the courier company to CALL me to arrange delivery. This was a large solid bookcase, i live in a high rise apartment in CBD when we receive large deliveries firstly I need to be at home not at work, i need to notify the building manager and pay and book a lift for larger objects to be moved into the building, as well I cannot lift a heavy bookshelf so i needed to ensure my partner was home to help. Just a few things to organise, hence the reason i wanted to be contacted to arrange a time to accept this delivery. After not hearing from either the courier company or the retailer for 2 months I requested a refund of the product.

Last week, i received the bookself and it could not have been a more poorly managed process by Hunter Express. I did not receive any communications at all that the item even existed, let alone was going to be delivered. I didn't receive an email, a tracking number, a phone call a text NOTHING. The delivery driver used my intercome to contact me in the unit. Luckily i was home, but not for good reason. Due to COVID - 19 myslef and my partner were in mandotory self isolation (the only reason we were home during a weekday). The driver said i have a "big box" to deliver to you. I said ok leave it at concierge as i cannot come down. I am in self-isolation. He replied that he was the only one and that he needed help to get it off the truck, i said again i am in self isolation i cannot help, he is welcome to ask the concierge as they have assited with other packages while we are in self isolation. he hung up on me. A few minutes later he buzzed again and said he can't leave it with concierge. I called concierge to see what was happening downstairs. Luckily the concierge on duty was very helpful and said it was a bigger item and he will ask the delivery driver to bring it upstairs. The concierge was seriously inconvenienced by this whole thing as he had to arrange a trolley, clear & hold a service lift (which luckily was available), arrange access through the back of the building and assist him. Once the delivery finally got up to my level the delivery driver Was not on his own there was another Hunter Valley employee with him helping (so he was just being lazy before, surely two of them can get this item off the truck). And ALSO DO NOT describe a 6 foot tall solid bookcase as a "big box" to deiver!!! IF I was not home and our concerige was so helpful (others are not) they would have had to take the item back with them.
I would not recommend anyone to ever use this company they were very unprofessional, lazy and inconvenient.

"Extremely disappointed in Hunter…"

Extremely disappointed in Hunter express. Package was delivered to Traralgon on 1st of April and today is the 6th and when I track parcel,no movement. I paid quoted postage and was contacted to say I needed to pay more postage, which I immediately did, and still no delivery. My tracking no is XQ136910. I will never use Hunter express again

"Woeful, painfully woeful."

If I could give this company less than one star, I would.

I ordered a bed frame and mattress on January 15th, it's now January 31st and I still do not have my items 16 days later.

To add insult to injury, one out of the four boxes in the consignment arrived today, with the other three missing in action. Tracking the consignment indicates that it has been delivered in full. I'm now required to chase up my own property that should have been delivered in one go.

I cannot fathom how in the year 2020 a business with a singular function, to deliver items can fail on so many levels. Hunter express are an embarrassment and I will be boycotting them and any business that chooses to use them in the future.

I'm purposely not choosing to to disclose my tracking number here because I'm confident I'll just end up going in circles like any attempt at following anything up with this enterprise.

"Good experience receiving from QLD BNE…"

Good experience receiving from QLD BNE to NSW SYD.
180kg item worth $4500 received safely on 4th afternoon (estimated 3-5 days). Its frustrating reading all the bad reviews, but now believe the cases without problems dont get reviewed enough.

13/01/2020 4pm Order Booked
14/01/2020 1pm On-Forwarded/Depart for Sydney
15/02/2020 11am Scanned into Depot
16/02/2020 11am Scanned into Depot
16/02/2020 5pm On-Forwarded/Depart Brisbane for Sydney
17/02/2020 10am Out for Delivery
17/02/2020 2pm Delivered

"Worst experience ever!"

XV173000 is the consignment number and the status is Held in Depot / RUN 24/FS
I have been trying to track the courier. the status does not tell anything clear.
It's so frustrating.
I am not sure why the Lost Design society chose hunter express. I have been waiting for my parcel since forever.
I work 5 days and I need to get in touch so that I know when I will be receiving my parcel and I can take a day off.

"I was a bit worried after reading the…"

I was a bit worried after reading the reviews but I ordered a bed frame and the shipping was fast considering it was to a regional area. I'm still waiting on a mattress but tracking provided a date for the job order (10th) and it was updated that it was sent that day. The delivery driver was fantastic and brought heavy items inside the door. Great service all in all!

"DONT TRUST at all costs!!"

DONT TRUST at all costs!!! No communication lose parcels still no communication customer service phone operators rude and don’t care about the company. Ask a question! wow look out you copped really unprofessional emails.

"AVOID AVOID AVOID"

AVOID AVOID AVOID, THERE ARE MUCH BETTER COMPANIES OUT THERE