"got my order"

got my order
REALLY GOT EXCELLENT experience Special thanks to driver DAlgit who helped me to keep my delivery box inside my Garage which was so heavy really appreciate

"Not Delivered - Missing"

My parcel has not been delivered, despite the status update.

I checked the tracking page regularly since I received the consignment code on July 7. On July 14, the status page was updated. It says it was "delivered" on the 10th at 9:15 (it didn't have this status on the 10th, 11th, 12th, or 13th). I was home on the morning of the 10th. It seems really odd the “delivered” status was made 4 days later.

So where is the parcel? Has the driver hidden it quite well, it which case the photo the driver took will help me find the parcel. Is it at some depot?

XV258009


Why have you responded to a review posted today, but not to reviews posted 2 and 3 days ago? (Posted this review on the 14th)

"Hi Hunter,"

Hi Hunter,

Can I please have an update on my delivery. My connote number is : TO046814

My order number from the supplier is #80-O-02129494

It estimated 1-2 days delivery is has now been 6 days.

"Still haven’t received the item was…"

Still haven’t received the item was scanned in the depot and held multiple times. Was told the day of ETA that they had the wrong address or incomplete, not sure how that’s possible when you order online your address is part of the order otherwise you can’t checkout, I doubt that gets lost from supplier to hunter express. Then was told it would be delivered the next day, called in the morning to find out the time for the delivery estimate to know when to be home, was told the truck is still being loaded to call back in an hour to find out. Called back 2 hours later and the phone just kept ringing without anyone picking up multiple times, then a new update to the tracking showed it is held up again. How hard is it to deliver a package literally 10kms away from the depot. My tracking number is NI127851. Updated just got through and was told the driver already left when I first called so why was I told it was still being loaded up if they already left? Now because I need the item today for business i was told I could pick it up... didn’t know that a delivery company was so bad at their job until now. I am forced to pick up my own delivery? Huh.

I bought off catch of day and the supplier was Daily plaza which are no help auto messages, and use hunter express, I would try and find out if your supplier is using hunter express before ordering. Still waiting for a text message to confirm when I can pick it up. I want a partial refund for wasting my time these past couple days and now forced to pick it up because who knows how many more times they will hold it up and mess me around don’t have time for it. Fix your system it’s broken.

"These guys do NOT do home delivery so…"

These guys do NOT do home delivery so be warned. Ok so bit of a run down : I live in a nice wide urban/metro street in Melbourne. Place is up market and building is middle class (some say fancy) with a loading zone at front door and a lift inside building. These guys will not deliver to me as it is ' company policy" not to deliver to apartment buildings. Every other courier service has no problem. These guys just refused the only rational is that they simply have a business rule that says they will not deliver to an apartment. They want you to come outside on the main street and collect whatever it is from wherever they have parked their truck. To unload and collect yourself. Its DIY. When I called to tell them I am physically unable to unload and carry my heavy item from their driver to my front door their call centre told me that this was too bad and so advised that the item had to go returned to the shop (Kogan.com) for a refund . Call centre lady sounds young and was very savoir faire about my plight . She suggested I perhaps find a friend and give this friend a call to come to my house next time and Hunter express driver can drive down my street again on another day and my friend can go to wherever their driver is on the street and maybe this fictitious friend could unload and walk it to my front door for me on behalf of Hunter Express. Not only is this false advertising on behalf of hunter express ( this is NOT home delivery) but I was left feeling belittled for my frailness. I made to feel ashamed of myself for my inability to physically manage my parcel from their truck to my own front door. As digital disruption increases the online purchase market and the need for courier service I really hope this company just collapses in a saturated market as they are just crap. They may have been getting away with it up to now but times a changing , consumers are demanding more and more of the at home economy and these guys are sub par. note ** Hunter Express own reference number was Tracking No: XV226562 ****** UPDATE ***** 21 July 2020 IT HAPPENED AGAIN !!!!!! I purchased again from another company ( first was Kogan this time it was Matt Blatt not realising they are also owned by Kogan) and unfortunately it was once more outsourced to Hunter Express and once more they tried to dump it on the street !!!! When I called their call centre tried to tell the lady my problem she told me to contact the sender (Kogan) and then just hung up !! So I once more am now complaining to Kogan and writing a poor review for this crowd on a any digital platform I can locate. Probably a letter to Mark Hunter will make me feel validated ( found email address online will try it and see markathunterexpress ) as surely he is not aware of this " dump and run , we do not take it to your door " practice ? I suggest others send one also if they too have issues.

"my item said out for delivery"

my item said out for delivery how many days does that take ? thanks
hello again Connote Number
NI110382 thanks again
UPDATE Delivered dont know how Hunter express did it but its only been 6 business days from pick up Melbourne to Perth BRILLIANT WORK many thanks

"DO NOT USE!!! Terrible service!!"

If I could give no stars I would!!! What a joke! Customer service? Where? No email no number to call! What a joke of a business how is this place still making money?? I’ve been waiting for someone to contact me in regards to my package, was out for delivery and got carded .. with no card left behind! Now where is my item??? My tracking number is VV623853

And it’s past 5pm and no one contacted me all day from hunter express what a joke of a company!

I’ve been home, there has been no delivery! I’ll be home all day today and tomorrow can this please be out for delivery today

"Out for delivery"

Hi Team, My tracking number "NI105190"
From friday it is showing "out for delivery"
Can you please update that when i would receive it.
I am available at home at the time.

"Im wondering where is my parcel"

Im wondering where is my parcel , I've tryed tracking it today and its say no jobs found in previous tracking statuses it says it's out for delivery .
My tracking number is QQ681710.
My name is Nada jnr Ghazawy.
I've already emailed the seller who used this as their delivery service and awaiting a response
You mean the supplier as in the company I've purchased the product from

"Delivered safe and sound"

Delivered safe and sound. There were some confusions, as the tracking service could be improved. But it was considerably fast. I have revoked my previous comments as I was just looking for help. The employees responded to my comments almost immediately. Thank you Hunter express.