"Jacob Chair."

Happy with our Jacob chair. Good quality and a nice designer look. Good customer experience aswell. The only gripe I have is the colour Juniper Berry that we chose does not match the website photos, it is a bit lighter. We should have ordered the swatches first.

"The Lounge Co"

Good quality comfortable sofa. Delivered on time. The only improvement would be on delivery availability. Our sofa ended up being finished ahead of schedule but had to wait a few more weeks to obtain it via the delivery company. Overall very pleased with our purchase!

"Great service & great sofa"

They were very polite, delivered on time, great communication & the delivery team really did their best to deliver a really large sofa (we ended up having to go through the garden doors)!
Thanks - great service & great sofa :)

"Excellent service and delivery"

Excellent service and delivery. Very very pleased with our purchase and the service. Highly recommend.

"Poor customer care"

While I am satisfied with the Lounge Co. product now it's assembled (an armchair) the customer care around the time of delivery was poor. The item arrived with faulty transfer legs which could not be removed - the issue related to the item's production, not the delivery contractor. I was told a technician couldn't visit to resolve the problem for four days following delivery which was especially problematic as I live in a small London flat and the item, in a packed-up state and unable to be stood in position, was taking up most of my living space. Therefore, I had to resolve the problem privately because it couldn't wait. The situation was clearly explained to Lounge Co's Customer Care team.

Given it was, in effect, a failed delivery, I requested that the £40 delivery fee be refunded as a gesture - not a large amount compared to the sum I spent on the item itself - and that I would regard the small refund as a satisfactory conclusion to the problem. The request was swiftly declined by Lounge Co. with the defensive explanation that they had contacted the repair technician the same day so any customer care responsibilities had been honoured. My subsequent email, disagreeing with this fairly odd thesis, has gone unacknowledged for over two weeks. I contrast this with the 20 minutes it took Lounge Co. to return my call to take my deposit payment when I placed my order. My complete dissatisfaction with this outcome owes itself to the lofty dismissiveness of Lounge Co's position, and the grasping miserliness it exposes.

In a separate phone call to the Chiswick store about the delivery issue, the sales manager suggested I had been lucky to be offered a technician visit as early as I was.

It's clear from conversations with both the sales team at the Chiswick branch and the Customer Care team, that Lounge Co. haughtily regards itself as a cut-above other high street furniture retailers. While others can take their own view on the quality of their products, the customer care I experienced was bad, especially compared to other companies I've used to furnish my flat in recent months. I will not buy any future items from Lounge Co. nor do I recommend them to prospective furniture buyers on the basis of this experience.

"Ever so helpful staff"

Ever so helpful staff. When ever you phone it is
answered ever so quickly

"Kept in touch from order to delivery"

Kept in touch from order to delivery. Hard to fault, delivery team courteous and caring. Really pleased with our purchase

"Good product"

Good product, problems with lack of confirmation mail but sorted out in the end. Helpful delivery staff, removed packaging, looks great in the room.

"Excellent sofa.."

Excellent sofa... fantastic delivery and assemble teams. Perfect all through it.

"Worth the wait!"

We decided to take a chance on The Lounge Co after ordering a sofa elsewhere that was faulty and poor quality and had to be returned.
Whilst ordering furniture during a global pandemic isn’t ideal as you can’t see it in real life and the 16 week delivery time was a long, tedious wait but thank goodness it was worth it!!!
We went for the Holly chaise and purchased it in an amazing Black Friday deal. It is everything I hoped for and more. It’s very comfortable and my husband and I and our two children fit in with space to spare. My end obviously has the chaise which is a luxurious addition if you are lucky enough to have the space.
Thank you it’s perfect 👌