"Excellent from start to finish"

Excellent from start to finish
Absolutely in love with my sofas
Fantastic quality

"Great quality"

I was able to order the imogen sofa easily on the website. My sofa did arrive with a stain on the back. However I still rate this company 5 stars as my experience with customer service and ease as which I was able to rectify my complaint was very straightforward.
The sofa is great quality. Amazing fabric and ample filling, cushions/seats weigh a ton!

"Great Customer Service"

Easy to use website, offering great choice and competitive prices. We were kept fully informed throughout from order placing to delivery and beyond. We are delighted with our new furniture - and a post delivery issue has been dealt with promptly and graciously. Would highly recommend.

"Excellent customer service"

Excellent customer service, we encountered problems with our suite (the suite was just not right for us). They acted quickly, without fuss and sorted out all the issues, even taking Covid into consideration with the stores being closed the service and communication was outstanding and I would certainly recommend this company.

"Very happy with my beautiful sofa"

Very happy with my beautiful sofa. It was a real steal and is super comfy too...

"Absolutely delighted with my new sofa"

Absolutely delighted with my new sofa! Thank you.

"Excellent service came when scheduled"

Excellent service came when scheduled. Love the sofas excellent quality

"The sofa is excellent"

The sofa is excellent, very comfortable and ready earlier than first advised.
But delivery was okay, but was told they didn’t take away packaging or fit feet. Have since been told feet should have been fitted, so not happy especially was fitting them is quite fiddly, which we still haven’t done. Plus the should have taken packaging. For £40 delivery is rubbish.

"Brilliant sofa but customer service could be improved"

The sofa is brilliant. It feels well made and is extremely comfortable. Unfortunately the sofa was delayed because of a shortage of materials, which I understand is out of their control. They did agree to remove my old sofa for free as it was delayed again which was very helpful.

I did find that when I phoned up for an update I was spoken to quite abruptly, which I didn't think was necessary considering I had waited 4 months and I had been very patient and polite. Also I was told my sofa would be delivered, constructed and rubbish removed, but they turned up, dropped the sofa off still wrapped and in a few pieces. So it was down to me to change the feet, fit it together and dispose of the rubbish.

All in all happy with the sofa but room for improvement on the customer service side.

"Good service"

Good service - slightly disappointed about the delay in delivery but that was the fault of the pandemic