"Stained tiles"

I recently bought some bathroom floor tiles from Porcelain Superstore, most of which had what looked like brown stains on them. Both my builder and I assumed that it was just grime that would clean off. However, once the tiles were laid it became clear that the marks were indelible. When I complained, Porcelain Superstore informed me that the tiles had been deliberately aged and distressed, and the unsightly brown marks were a result of the manufacturing process.

Porcelain Superstore have supplied me with floor tiles that will look permanently dirty and, so far as I am concerned, are not of merchantable quality. To attempt to justify that on the basis that the tiles have been deliberately aged and distressed is so shameless it is almost funny.

"Answer phone quick superb tiles…"

Answer phone quick superb tiles delivery everything spot on thanks very much guys we love em

"Beautiful tiles"

Beautiful tiles, just what I was after to complement my porcelain patio tiles to create that Mediterranean vide….great product, great service and quick delivery 😊

"Absolutely fantastic customer service"

Absolutely fantastic customer service, nothing was too much trouble even when I made no sense when I phoned about different tiles! We had a back order on one set and we were kept up to date when they would be delivered. The tiles themselves are excellent quality and our tiler said the same. Will definitely use Porcelain Superstore again!

"Awful tiles"

Awful tiles, misleading in images on website. Abysmal customer service over the phone. That they don't accept returns on partial orders is daylight robbery, if the boxes are untouched and in good condition they should accept them. Go to other tile store with two T's in their name, they are so friendly and helpful. I wish I'd done the whole bathroom in the other tiles I ordered from TT' as Porcelain Superstore tiles look terrible, cheap, difficult to mastic, just horrendous.

"Great customer service"

Great service - tiles arrived on the date requested. The tiles look better than the sample very happy with it. Little problem with some broken tiles which have been fixed quickly ! Great customer service . A big thank you to Lesley.

"Excellent "

I can't recommend this company enough. They have been super helpful, really swift at responding and have even offered opinions on style when asked! The tiles have been perfect. We are having a home refurbishment and have got thw bathroom, kitchen and garden tiles from them. Much better value than other places we have visited. Also really quick delivery. The aftercare has been excellent. Highly recommend! And thank you :)

"Extremely rude customer services ,on…"

Extremely rude customer services ,on the first delivery date didn't show up and had the wrong phone number for which they blamed on me !! So 2nd attempt didn't turn up either 3rd time lucky , get them first before the workmen they do not deliver when promised, they are actually good quality and should be for the price

"I can’t praise the company enough"

I can’t praise the company enough. Great tiles and even better customer service, Lesley was a real pleasure to deal with, and went that extra mile to deliver a outstanding service, we will definitely use again for all our projects and won’t hesitate to recommend to family and friends

"Tiles not delivered"

Had an email to say tiles were out for delivery. When I called to narrow delivery window I was told that actually tiles wouldn't be delivered today and that they had 'been held over at the main hub in Manchester'. Still not had any communication to say when tiles will be delivered. Will be asking for compensation for time taken off and full refund of delivery charge.