"Poor integration with Sage 50"

Poor integration with Sage 50

We switched to AccuPOS mainly because it would integrate with our Sage 50 accounting. Also because of a couple features such as specifying a random UPC format with 5 digit PLU number. However, after 2 years we have switched away from it. Here are the main issues we faced:

Daily usage in making sales:
1. AccuPOS is slow in almost every step. The time from scanning one or many items, until the total is calculated, is over a second, maybe 2, but long enough the clerks needed to habitually pause before announcing the total sale. Very counter-intuitive for a Point of SALE.
2. Another problem that this slowness caused was immediately after entering an item, if you tapped on the quantity or price to customize it, AccuPOS would look like it's ready for you to key in, but then would blink away to the normal screen again. Only when you either waited long enough, or tapped it again, could you change the price or quantity. Again, not useless, but very very counter-intuitive for a place where you are regularly making SALES, in as fast a time as possible.
3. Printing barcode labels takes 3rd party software, and a complicated procedure to use.
Using Accounting Integration
1. AccuPOS can import the items/inventory from Sage 50. But it barely works. And it didn't save us any time in price updates, etc.
2. AccuPOS can import the customers from Sage 50. But it does not import the customer's discount info, etc.
3. AccuPOS can export to Sage 50 any customer account payments. But this still does not eliminate a Receipt transaction in Sage 50 to apply the payment. Not really any fault of AccuPOS, but we thought we would be saving time, and not so.
4. AccuPOS messed up a bunch of our account payments, by a bug in the integration software that didn't specify a date with the account payment.
5. AccuPOS can export the sales to Sage 50. But this doesn't always work. The integration software will fail randomly, and when you catch on you have to tediously re-export all the sales that got missed. Then when it does work, we caught on after about a year with AP that it is wrecking our Sage 50 database. The Credits and Debits on the database are no longer equal, and they get further apart with every single sales import. No amount of coaching could persuade AccuPOS to fix it, and I still feel frustrated, because we paid AccuPOS something like $120/month, and will likely have to pay Sage 50 to fix our books now.

In short, my overall review of the company and its software development team and methods, is both outdated, and lazy. Often was hard to talk to a tech member. And when you did, you were lucky to get one that understood the software enough to help with it. Various designs in the software are counter-intuitive, even if they might be easy to learn, they require some inefficient steps to use. They totally revamped the software last year, and most of the changes made it a little harder to use. Incredible, but honestly true.

I hope someone considering AccuPOS, especially to integrate with Sage 50, takes a warning, and pays attention to details that will become important later.

Thank you for allowing me to express my honest story.

"Excellent"

Excellent. I love their service.

"We ran into a tough never seen issue…"

We ran into a tough never seen issue due to a recent release pushed by QuickBooks which effected our ability to import sales from our POS system into QB - Mike and the gang were steadfast and diligent in their quest to find a solution as this problem as it had stopped all our internal accounting in its tracks. Thank you to all the professionals at AccuPOS. I’m grateful your our POS provider.

"Best customer service EVER…"

Best customer service I have EVER experienced. No matter the issue the tech didn't give up, even after I did to resolve my issues. She exhausted all efforts and then some to get my point of sale up and running. In the end she jumped every hurdle to make sure my POS was running smoothly.

"Ramon Santiago"

Ramon, was very efficient, informative, courteous and patient. Got my problem solved in a relatively good time. All checks and trials were made to make sure the system was running smoothly before the call was ended.

"Shelby did a great job"

Shelby did a great job! Thank you :-)

"Was knowledgeable and was straight to…"

Was knowledgeable and was straight to the point in resolving the issue.

"Great service"

Great experience, fun and to the point.

"Windows 10 Update Caused Issues"

Tech support was able to isolate the issue immediately.

"Good software"

Good software. Excellent tech support, when needed.