"We can always count on Lachelle and the…"

We can always count on Lachelle and the AccuPos team to help resolve any issue we may have.

"tech was fantastic and helped resolve…"

tech was fantastic and helped resolve the issue quickly.

"My most recent experience was an…"

My most recent experience was an appointment made with Mike R in an effort to resolve an ongoing issue we were having with our register scanners. This last experience with Mike, was a very pleasant one - He was very helpful, patient, and knowledgeable. He left me with his e-mail, and encouraged me to reach out if we experienced any other issues or had questions. Bravo to Mike R for doing his job effectively and respectfully.

The reason for my 3 star review is surrounding the extended hold times we continually have to experience when calling to get help; As well as previous experiences with other representatives who were clearly not qualified to handle the job. One experience, was with a gentleman who was inaudible and mumbling, and proceeded to give me attitude when I kept asking him to repeat himself... Though he did end up putting me in contact with someone who could help me further, I was surprised by his complete lack of customer service.

Another experience in particular i'd like to share: Over a busy holiday weekend, our system stopped working properly, including our in-counter scanner/scales... After being on hold for 45+ minutes, I finally got a hold of someone who was able to provide little to no information and help. He was unable to answer simple questions regarding our account, and then went on to explain that he was sick and was the only person on call all weekend - This level of customer service is unacceptable, especially on a busy holiday weekend when we are busiest.

Considering how busy our store has become, and continues to grow, we are seriously considering switching programs as it seems we may be outgrowing what Accupos is capable of providing - only time will tell.

"Our operation is located in a Remote…"

Our operation is located in a Remote Location in Panama and we have limited access to Internet. Accupos Tech support has always handled our cases promptly regardless of slow internet and no phone communications. Thanks to Mike and the Accupos team!!!

"Long time customer"

I have been a customer of Accupos for many years. The tech suport is fantastic, the sales staff is more than helpful finding the best economical plan for your business. They always respond quickly and have a lot of solution that help streamline your system.

"Very impressed with the effectiveness…"

Very impressed with the effectiveness of the tech support staff, the times I had the need for help, they have been able to get me back in track fast and efficiently, As far as the system is concern, well it's like everything else when is new to you, after a couple of days of training, I find it easy to navigate and are amazed at all the different jobs I can do with it, to the point that I will not be needing the computer in my office to do my accounting and inventory stuff. It's simply just Awesome!!

"I have been doing business with AccuPOS…"

I have been doing business with AccuPOS for 15+ years. Customer service is always courteous . Always helpful. I have never had a bad experience, seriously, never!

"She was great!"

She was great!

"Highly Recommended"

We are extremely happy with the complete process from talking to a salesperson to install of software to training how to use. We highly recommend AccuPos!

"This customer support person is amazing! He needs a raise!"

This customer support person is an asset to Accupos. So interested and willing to help. Patient and so friendly. Please pass along our review to this representative. He should be rewarded! You don't get technical support at this 5 star level anymore these days but we did today! Thank you