"No problems..."

Used them to send some stuff to Midlands - first experience using them but a decent one. Had bad experiences with other companies and as a regular sender, important to find someone reliable...try them

"Competitive prices, would use again."

Their prices are good but I love the website even more! Making a booking was a breeze, regular email notifications kept me in the loop and parcel was picked up and delivered as promised.

Good stuff. Would use again.

"best online price for pallets to France"

I booked a pallet collection from the England to France about a month ago. It contained my personal belongings, books, china, cutleries, etc. The pallet was collected on the 28th and delivered without any fuss 4 days later in perfect condition. The tracking number worked OK through the DHL's website, however it doesn't bring as many updates as parcel service. All in all a great service at a very decent price, so I would not hesitate to recommend or use the company again.

"Unreliable, expensive and worst customer experience ever"

We paid quite a lot of money for a 3-day delivery to Europe and after many complications - see below - they couldn't even apologize for their mistakes and were not willing to give us any refund. We will never ever use their service again.

What happened:
1. Tuesday morning - booked pick up for Tuesday afternoon and delivery on Friday - nobody came to pick up parcel.
2. Tuesday afternoon - contacted Parcel Link were told pick up would come on Wednesday - were assured that delivery would still happen on Friday
3. Wednesday - pick up in the morning by wrong company - contacted Parcel Link were still assured parcel would be delivered on Friday
4. Friday - no delivery! Parcel Link assured us delivery would happen Monday morning.
5. Monday - no delivery! Parcel Link blamed DHL and assured us delivery would happen Tuesday morning.
6. Tuesday - no delivery! Took Parcel Link hours to track parcel and were finally told parcel will be delivered Wednesday.
7. Wednesday - parcel finally arrived. Parcel Link did not apologize and did refuse to give us any refund.

"Cheap for large items but constant chasing required"

Firstly: This is not a wholly negative review. They are superb at providing really good delivery rates for large parcels that other will not even quote for. Once the parcel is collected the service is good.
However. Collections are a nightmare ! Every time I use them I have to chase for at least 3 days to get the collection done. Always apologetic and polite responses but really, please, just sort out City Link and get them to collect on the day they are supposed to !! Oh, also, one City Link driver showed up, made a real fuss about the size of the parcel then commented "Well, I hope it's not fragile" My partner pointed out to him the 4 miles of FRAGILE tape on it at that point. The parcel arrived damaged ! Parcel Link are good as a coureir booking company but City Link are not as good !!

"Overall, Great shipping service"

I used Parcel-Link to ship a set of speakers from the UK to Israel.
The packages arrived @ perfect condition 5 days (!) after the seller shipped them.

* The tracking numbers are not accurate at all, When I received a phone call from the customs that the packages arrived and I'll have to pick them up- the tracking number status was "still in the UK"....

"VERY VERY POOR"

I try my best not to use Parcel-link but because of the size of a couple of my parcels i used to have no choice.
There is always a problem, non-collection, damage and they will not put a claim in on your behalf irrespect of the insurance offered.
I have now found an alternative carrier and will never use them again.KEEP AWAY THEY WILL END UP COSTING YOU MONEY AND CUSTOMERS.