"easy to use website..decent…"

easy to use website..decent prices..good service...delivered on time in mint codition

"Poor customer service had to chase for…"

Poor customer service had to chase for the goods and then they sent different items to what I ordered with no explanation or apology- I would not recommend this company,

"Ordered and nothing turned up"

Ordered and nothing turned up. Asked for refund 2 x so far and nothing yet.

"Really friendly and helpful staff"

Really friendly and helpful staff. Quick delivery. Would recommend

"Great customer service"

Great customer service. I ordered 2 beaded door curtains in natural, but one came in grey. I contacted Lee who is the manager of the internet department and he looked into it and arranged for a replacement. They were initially out of stock, but he kept me in the picture and finally one was dispatched to me.
Things do go wrong sometimes, but thats fine when its sorted as efficiently as this.
David Matthews

"Great experience in every sense"

Great experience in every sense, and every member of staf friendly and helpful! Great product, great price, and rapid delivery. Everything I would hope for!

"All round fantastic brilliant service …"

All round fantastic brilliant service kept me informed right the way through the process up untill it was pallette and gave me the tracking number and phone number of the carrier .kms the carrier was polite and helpful thanlyou BHL will definitely use your service again

"BHL trade in bad faith"

BHL trade in bad faith. Placed an order which they fulfilled via Wolseley at a higher price than I could have gotten directly.

Very short-sighted. Got a few extra quid but lost any repeat custom and word of mouth.

"Great Value"

Best price around for the plumbing supplies I needed with no compromise on customer service.

"I've Had Delivery Issues"

Good price, but on my item (a radiator), and unknown to me when I placed the order, they did not hold stock. They subsequently placed the order with Wolseley, who because they apparently also do not hold stock placed the order with the manufacturer. After ordering I noticed that BHL gave me a very wide delivery window of nearly a month. A day or so later I asked when the order was expected to be delivered and was given a 'firm' date of 9 days after placing the order. Fine I said and waited in on the day. No delivery came and no message from BHL. Called BHL and was given a new delivery date 7 days later, but was told sorry but it is all out of our hands!! I was told they are not set up to provide their customers with delivery info because they are not doing the shipping.
So draw your own conclusions. Good prices maybe, but be prepared for 'flexible' delivery information. Hopefully when I do get it there are no issues as so far BHL do not appear to be particularly interested in proactively engaging with their customers.