cellhelmet

Electronics & Technology
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822 reviews
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Customer Reviews about

cellhelmet

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Grant Lee

1.00/5.00

"**BUYER BEWARE** I am very…"

**BUYER BEWARE** I am very disappointed with this company's cheating tactics. I purchased this product from my local Xfinity store. I just did what the sales representative told me to do, which was to keep the box and cards inside. If I ever need to file a claim I can give them the pin on the card. I called Cellhelmet to file a claim and Aaron was very aggressive with me saying because I didn't register they would not help me. It's not my fault customers are not being told the right thing. *** I DONT recommend this product********

30/09/2024

BRYAN DIXON

5.00/5.00

"Phenomenal Customer Service"

They not only met my expectations, they far exceeded them. Customer service is phenomenal.

23/09/2024

Beverly Johnson

1.00/5.00

"Register !"

Impossible to register!!!

23/09/2024

Gi

5.00/5.00

"Quick repsonse and handled my issue…"

Quick repsonse and handled my issue very quickly and effectively.

12/09/2024

Yuki

1.00/5.00

"This thing is a mess"

This thing is a mess. Overpriced and the warranty registration is designed to mess you up. First, makes you download an app. Spyware or something. Afterwards, code doesn't even work until after 24 hrs and if you lose it BECAUSE YOU ARE FORCED TO WAIT then you're stuck because they won't even help you. I can already imagine if you make a claim. Believe the other folks that said they got denied. Don't even bother with this company. They designed it to just get money and not help afterwards. You're better off with some other brand

06/09/2024

Yazan Abu AlFahem

1.00/5.00

"Avoid"

Avoid
Avoid
Avoid
I applied for a claim, and they told me they would not pay me because I repaired the phone before the confirmation. In other words, I have to wait a couple of months to get their approval before repairing my device.

Please note that the claim contains the receipt, which means I can fix my device before confirmation.

04/09/2024

Anthony

1.00/5.00

"The company refused to honor the warranty/"

The company refused to honor the














The Company refused to honor the
$300 repair warranty simply because the registration was not accomplished within their arbitrary time frame. Poor customer service. Predatory marketing practices allowing the Company to limit their exposure to honoring their warranty claims. Do not buy this product.





03/09/2024

Jason Curtis

5.00/5.00

"Stand behind their product"

Ease of warranty

02/09/2024

Melissa D Adams

1.00/5.00

"I purchased the liquid glass for the…"

I purchased the liquid glass for the 1st time from cellhelmet on a new phone. I hadn't had the chance to register yet when there was an accident that shattered my screen, I only had the phone for a week. The 30 days given for you to register is nonexistent and I just wasted $100 on this product. I'll not be purchasing again. Very disgusted with this company smh

28/08/2024

Devin Burchett

5.00/5.00

"Wow!"

Wow! You guys are awesome! I thought this was going to be a long drawn out fight to get it approved. Thank you for working with me and operating with principles. I've used cell helmet for years and this is the closest I've ever had to a problem and you resolved it so quick and effortlessly.

22/08/2024
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