"Cell Helmet refused to honor warranty & lied"

They refused to honor warranty less than a year after purchasing it. I didn't find out until after I paid for a replacement screen (and another $300 warranty).

They subsequently canceled my new warranty (after I complained about Cell Helmet not honoring my previous warranty claim). The agents blatantly lied to me in email, and the one time I was actually able to do live chat (their live chat was unavailable in over 90% of my attempts to reach them).

"Order was easy to place and was quickly…"

Order was easy to place and was quickly confirmed, July 1, and shipped the next day. Even with the 4th of July holiday I received the cover on the 5th.

"SCAM"

I purchased the product, had it professionally installed. As I went to register, my phone dropped and the screen cracked. They said that since the product was damaged at the time of register, they would not honor their warranty. My phone screen wasn't cracked at the time of the product being applied/ installed by a professional. Regardless of the fact that my screen wasn't damaged at the time of professional install, they call void because it was damage at the time of the registration, even though just moments before it wasn't damaged.
The more upsetting part is I asked this scenario: "So if i HAD JUST purchased and installed professionally the liquid glass. LITERALLY turned around inside the store to walk out, phone drops and the screen cracks before I even get a chance to register, you'd still say that person is SOL?" Their reply: "If that scenario happened, you would not be able to file a claim due to the previously explained reasons. (You cannot register a device that has a damaged screen. You did. Your claim was denied as such, unfortunately. It has nothing to do with who applied the liquid glass to your device.) You can view the terms and conditions below if you would like to read further into this at all".
I get it, if it was a "self" install or unverified "unprofessional install" and no proof the screen is/isn't damaged at the time of application, but I was at a store, an associate put it on. I paid for them to put it on, my phone damaged after it was put on and I was in the process of registering the product when my phone got damaged.

"Buyer beware - don’t buy this product it doesn’t work"

If I could rate lower then a 1 star I would. Had product under 2 weeks when I barely dropped phone and then huge scratch. Product doesn’t protect phone screen. Then tried a warranty claim and they want back up their warranty. Now I have a cracked screen with liquid on top that can’t be removed. Complete scam and terrible product.

"Terrible customer service "

I have gotten nowhere with a claim on my iPhone 15 pro MagSafe case. I’ve provided all requested information and I get nothing more than reply emails saying my request “has been updated”. My requests for additional information are met with the same response. For a $50 case with a lifetime warranty, this is not acceptable.
UPDATE 6/20/2024
All information was sent to you on 6/10/24 (a Monday) and I sent follow up emails asking about the plan twice after that. I do now have the 6/18/24 email offering to let me pay $9.99 to get a replacement case but with no guarantee that the problem has been sorted. Still not terribly impressed but glad to hear back.

"Quick and easy process for replacing…"

Quick and easy process for replacing screen saver!

"Aaron was very helpful and stayed…"

Aaron was very helpful and stayed online until my issue was resolved.

"I messaged on a holiday weekend"

I messaged on a holiday weekend, and it didn’t take long for a reply. The customer service rep was very polite and helpful in their emails.I’ve been a long time Cellhelmet customer because it’s a great product- the screen protectors have save my phone countless times and the people who work there are fabulous.

"Aaron is awesome!!"

Aaron is awesome!!! 100% satisfied customer!

"Absolutely horrible process"

Absolutely horrible process. The repair place that has fixed. My iPad did not have clear instructions nor did Cell helmet have clear instructions on submitting a claim for a repaired iPad. I’ve lost out on $150 and I will never in my life again use this products!!!!!!