"It was nice and easy, and all the questions are straight to the point"

Most pet insurance, which I’ve been on a very misleading questions and answers I found this experience very pleasant

"Easy to set up"

Simple set up, good value peace of mind for your pets.

"New to pet insurance. "

I found the site quite easy to navigate. I am pleased with insurance I have chosen.
Having only just started the cover and not had to us it I can't comment but hope not to have to us it, as this will mean I have a poorly dog.

"Easy to sort for a 72 year old "

Easy to sort for a 72 year old
Well done.

"Very friendly user app"

Very friendly user app

"A HAPPY CUSTOMER SO FAR."

It was easy to change over to Healthy Pets insurance after my existing insurer hiked the price up by a third. The policy inclusions were much better than my previous insurer so it was a no brainer really. Also positive reviews also helped me to decide to insure my cat with Healthy Pets.

"It's cheap and had all.the cover…"

It's cheap and had all.the cover choices I need

"Our cat has been insured with Healthy…"

Our cat has been insured with Healthy Pets for over 7 years with highest level of cover. I’ve never had to make a claim until November this year when our cat was hit by a car and had to undergo surgery. I submitted a claim on 19 November with assistance from our vets and still today (22 December) have had no response from the claims team. I’ve tried calling for an update and received no information about the status of the claim. I have absolutely no faith in this company whatsoever. I’m £3000 out of pocket and Christmas this year has been completely ruined due to Healthy Pets not adhering to their claim handling terms.

"Healthy Pets listen AND respond"

On the 2nd of December 2024 I received my annual renewal quote for the pet insurance for my two cats.
I did expect an increase on the previous year, but I could not believe the percentage increase, which I thought was excessive. Having had insurance with them for 11 years,
I rang Healthy Pets to query this and was told that if I wasn't happy I would need to raise my concerns with the Complaints Department. I requested that they went ahead with this and received a confirmation email on the 6th of December to say that my concerns had been logged.
On the 13th of December I was contacted by Amanda, via a lengthy email , detailing a thorough investigation. A full explanation of how the premiums are calculated, the identifying risks between insuring a male and female cat, and also the fact that Healthy Pets have had two changes of underwriters during the last two years. Other relevant information was also explained. It was clear from her email that Amanda had taken my complaint seriously. She also took the time to provide alternative quotes which she felt may be of interest to me.
Taking into consideration all the information, I rang Amanda. She was on another call but rang me back in less than five minutes. We discussed the alternative quote which she had provided and I decided that it was suitable for my needs. I have therefore taken out to new policies with Healthy Pets, who I feel treated me as a valuable customer.

4th February 2025.

I have just had the chance to read the lengthy review that I left in December 2024 in which I gave a 5 star rating.
It took a great deal of effort to to give a thorough review which obviously, due to her reply, Nicola did not take the trouble to read.
I hope that I never have the need to make a claim. However, should that happen then hopefully I will be dealing with Amanda or someone with her knowledge and expertise and that Nicola sticks to Social media and not Customer Services.

"Good policy, iffy payment process"

The policy cover and premium are fine. I had difficulty with the payment (by credit card) which I learned, after the event and a phone conversation with Healthy Pets, was caused by a technical fault in the Healthy Pets system whereby the payment process failed to advance (as it normally would) to a verification routine. So no verification passed to the credit card which then declined payment. I was obliged to use a different card, with a knock-on effect of shuffling my spending around. I feel somewhat inconvenienced by this incident. 2 stars lost from what would have been 4-star review, the fifth star being reserved for handling a claim