"Absolutely useless customer service team"

Absolutely useless. Renewal of insurance. I emailed twice to ask why it’s gone up and if there is anything they can do and no response. Rang the renewals line multiple times and no one answers after holding for an age.
Finally get through when I had time to hold for 25 minutes and got through to a passionless worker who just says all I can do is go somewhere else to get a better price.
Background. I have never made a claim and my dog has never been I’ll yet to increase £100 for a young dog doesn’t make sense. This is £200 more than anyone else.
I stayed loyal for 3 years but you are just trying to rip off customers.
My advise is to elsewhere and check the fine print for coverage.
Policy number 0914/284655.


Update. You advise contact the email which no one replies to for weeks?. I emailed and I even got the generic it goes up and nothing you can do.

"absolutely a dream to use"

absolutely a dream to use

"Easy to negotiate"

It was an easy procedure and not time consuming either...

"Great insurance at a competitive price"

Great insurance at a competitive price. Phone operator really helpful after at least 15 minutes in a que.

"Absolutely ridiculous"

Absolutely ridiculous. Over 2 months since the treatment and still waiting for them to settle a claim and 3 phone calls that I’ve been fobbed off on, I’m over £600 down. Beyond useless and not fit for purpose. I will be leaving!
Please don’t send your standard respond saying email us….. I have done! You do nothing!!!

"Good communication"

Good communication

"Great cover and easy to apply for"

Great cover and easy to apply for

"Very easy to use and the information is…"

Very easy to use and the information is very easy to understand

"Easy application and clear information."

Easy application and clear information.

"So glad I switched"

It was time to renew our pet insurance and I used a comparison website, after completing all the same cover as my current insurance it came up with Healthy Pets at over half the price I was currently paying for the same cover. I changed immediately as the website was so easy to navigate. Haven’t had to claim for anything yet but so far very happy I switched