"Pet Insurance Quote "

Easy to get a quote for my 7 year old cat, good price and useful to be able to spread the cost by monthly direct debit. Previous provider had increased their prices on renewal so switched to Healthy Pets.

"Renewal ! The receptionist was polite and…"

The receptionist was polite and cheerful and met my needs.

"Go elsewhere "

Read the small print then go elsewhere. £500+ vet bill they paid out £36. All the disclaimers buried in the small print.
Disgusting!

"Save your money. Go elsewhere."

Overall very poor service.
What should have been a simple claim (and our first ever claim) became a very long winded process that has resulted in us cancelling our policy after only 18 months with them.
Constantly had to chase them for any updates. Our poor vests (a known brand) kept apologising to us as they too couldn't make any progress with them despite Healthy Pets saying it was a delay on the vets end (which they proved to be false).
Only after we stated we sought advice from the FOS (due to just how long this claim was taking) did they make any attempt to progress the claim.
Now, despite us no longer having a policy with them, we are constantly bombarded with contact from them as they had put in a complaint "on our behalf" - something we never asked them to do, and never at any point stated we wanted to do or intended to do. We just cancelled our policy 🤷‍♀️🤷‍♀️ It feels like a last attempt at customer service to cover their backs.

Go elsewhere. There is far cheaper and far better policies out there. Can't even state they resolved our claim 🤷‍♀️

"Great service and very concise with…"

Great service and very concise with questions

"Outstanding Quote"

Best quote of all and covered all that I wanted for my dog out done my previous insurance quote. Well pleased.

"Quick and easy excellent response"

Quick and easy excellent response

"Easy to fill out form"

Easy to fill out form

"Brilliant service"

Brilliant service

"Great price"

Great price