"Very easy to understand & decide."

Very easy to understand & decide.

"Quite impressed with my new pet insurance."

Setting up this insurance was both quick and easy and
it is good value for money.

"Not heard of before"

I have not heard of this company before ,I found them through a comparison sight.Very easy to apply. The documents didn't come through in the 5 days stated...but after a very polite phone call,I got them ok!

"It quickly and easily"

It quickly and easily

"I wanted to change details on my pet…"

I wanted to change details on my pet insurance so rang the number, a young lady was so helpful it was sorted in a jiffy, thank you

"Just hope your pet never gets sick!!"

I do not recommend this company at all, stay away from them unless you just want your money taken and god forbid your pet ever gets sick.
I have been with this company for about 8 years and never had to claim until one of my cats (added to the policy in 2020) unfortunately developed a neurological issue which requires medication to be taken for the rest of his life. Not costly - just steroids.
They started increasing their premium annually and gradually increased the minimum excess before being able to claim anything back. I have moved addresses twice (from small town to a city) and the latest increase came after I moved back from a city to a town. They have almost doubled the monthly premium amount just for a change of address!! Their excuse is that the area is at more risk (as opposed to a city!?! with the cat being fully indoor!)
The premium is now 3x as much as if I was to take out a premium with a different provider in the same area, but cannot do that as the pet is now classed as having pre-existing condition so we are stuck with them as no other insurer will touch us without stupid amount of money!
Absolutely ridiculous money grabbing company that doesn’t appreciate long standing clients.

Stay away from them or move before it’s too late!

"From old boy to kitten "

I've been with them for years. Unfortunately, my cat was accident prone but thanks to HP he was covered for everything but excess (teeth only if in an accident). So easy to get a hold of, compete the form and no issues with cover. Whilst renewing every year they'd inform me to shop around in case of cheaper insurance. As they were so good I've stayed up until now. Due to the age of my cat I did find cheaper elsewhere which saddens me to leave but over £30 a month was a little too much, sorry (let's hope I get the same excellent support elsewhere). However, I've since insured my kitten so hoping to be with HP for many more years!!

"Fantastic service with a competitive…"

Fantastic service with a competitive price

"Christy was more than helpful and…"

Christy was more than helpful and arranged an alternative policy for me that I could afford without the need to cancel policy altogether.

"Best insurance purchase journey ever"

Best insurance purchase journey ever